Brand Certified
McDonald's
3.7(2058 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
9411 Jensen Drive, Houston, TX
77093, United States
Certified by McDonald's • Feb 22, 2026
(713) 694-5226
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.7
2,058 reviews
5 stars
903
4 stars
419
3 stars
283
2 stars
122
1 star
331
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews mentioned cold or stale food, with several customers finding issues like bugs or unsanitary conditions.
Management Issues
There were complaints about management's lack of responsiveness and the need for better training for staff.
Drive-Thru Experience
The drive-thru service was criticized for being slow and inefficient, often requiring customers to park and wait for their orders.
Customer Service
While some employees received praise for their friendliness, overall customer service was deemed lacking, with many customers expressing frustration.
- AAAlderFeb 10, 20265.0They took a while to get my orders that I got with my points but were very nice and consistent. They even gave me a cookie as an apology for taking long. Good service.
- MFMichael FusselFeb 7, 20261.0Terrible customer service
- LFLily FCJan 4, 20264.0Very efficient work from start to finish. The night shift was an amazing team—fun, focused, and clearly working together the entire time. Big shout-out to the kitchen for having everything ready to go and keeping things moving smoothly under pressure. The front team was very in sync, communicating well and staying on point, and special recognition to the window girl for confidently taking charge and directing the flow just right. Night management deserves credit as well—you can really tell this is a tight, well-run shift. Even with long lines, the pace never slowed down and service kept moving steadily. Overall, a great experience with a hardworking crew that knows how to handle a busy night the right way
- MTMob TiesDec 24, 20251.0Scrolling and texting on their phones. Then they don't even wash their hands.
- S9Sᵾɍᵾx Ƀłă̈đɇ.98Dec 8, 20251.0I found a cockroach floating in my caramel iced coffee from here.🤢
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website