McDonald's

3.7
2039 reviews
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Business Details

9411 Jensen Drive, Houston, TX
77093, United States
(713) 694-5226
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9411 Jensen Drive, Houston, TX
77093, United States

Hours

Reviews

3.7
2,039 reviews
5 stars
896
4 stars
415
3 stars
282
2 stars
122
1 star
324

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly, while others reported rudeness and poor handling of orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with many customers advising to check orders before leaving.

Wait Times

Long wait times reported consistently, both in drive-thru and curbside, often leading to frustration among customers.

Food Quality

Concerns about food quality, including cold and stale items, with some customers expressing disappointment in the freshness of their meals.

Management Issues

Calls for better management and training, with several reviews indicating a need for improved operational efficiency.
  • MD
    Michael Donald
    3 days ago
    1.0
    Every time I go to the drive-through, they either tell me to pull up or pull into the carry out, I can never just order my food and go. They should stop calling at a drive-through if you’re not able to drive-through.
  • JE
    Joshua da man The entertainer
    Nov 17, 2025
    1.0
    When u come to that McDonald's make sure you check your food before you leave they always forgetting something
  • CB
    Cindy Brooks
    Oct 31, 2025
    5.0
    Manger Elia m. Had great customer service very helpful
  • BP
    brittany parker
    Oct 26, 2025
    2.0
    I got a large fry and two chocolate chip cookies. My fries were not full and because I asked for no salt they were old refried French fries. My cookies were hard and cold. Tasted like paper.
  • SS
    Spreme Skeeza
    Sep 17, 2025
    1.0
    Came to this location for a simple order from the McDonald's mobile app. The deal says buy a 6 PCs nuggets or double cheeseburger and get ANY size McCafe beverage. 1st at the drive thru, the guy tells me the smoothie doesn't apply to the deal. Then that gets corrected, I get to the window to pay , I'm being overcharged. Now we get that corrected, get to the window to get my order and it was wrong. I ordered a large smoothie and they give me a extra small. I tell them I ordered a large and he says that's 99 more cents. Manager had to come correct that also. 20 minutes just for a cheeseburger and a smoothie. How can EVERY process of ordering food be wrong at EVERY station. Today is 9/17/2025 @ 1:20 pm. That whole shift needs to be re trained.
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 9411 Jensen Drive, Houston, TX?

This McDonald's location is open 24 hours a day, seven days a week.

When is the drive-thru service available at this McDonald's?

The drive-thru is open 24/7, every day of the week.