Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
2,049 reviews
5 stars
898
4 stars
416
3 stars
283
2 stars
123
1 star
329
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews mentioned cold or stale food, with specific complaints about fries and drinks being improperly prepared.
Customer Experience
Several customers highlighted negative experiences with order accuracy and overall dissatisfaction, while a few praised individual staff members for their friendliness.
Cleanliness Issues
There were multiple reports of unsanitary conditions, including finding insects in food and general cleanliness concerns.
- LFLily FCJan 4, 20264.0Very efficient work from start to finish. The night shift was an amazing team—fun, focused, and clearly working together the entire time. Big shout-out to the kitchen for having everything ready to go and keeping things moving smoothly under pressure. The front team was very in sync, communicating well and staying on point, and special recognition to the window girl for confidently taking charge and directing the flow just right. Night management deserves credit as well—you can really tell this is a tight, well-run shift. Even with long lines, the pace never slowed down and service kept moving steadily. Overall, a great experience with a hardworking crew that knows how to handle a busy night the right way
- MTMob TiesDec 24, 20251.0Scrolling and texting on their phones. Then they don't even wash their hands.
- S9Sᵾɍᵾx Ƀłă̈đɇ.98Dec 8, 20251.0I found a cockroach floating in my caramel iced coffee from here.🤢
- LJLeBron JaimeDec 5, 20251.0They are more worried about the drive thru timing than actually serving the customer
- FRFlaca RivasNov 27, 20251.0I just bought a frappe chip hoy and it was watery they don't make it when we get to the window I asked to make me another one the boy that had a red shirt said no . That's not how to treat your customers 😕
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 9411 Jensen Drive, Houston, TX?
This McDonald's location is open 24 hours a day, seven days a week.
When is the drive-thru service available at this McDonald's?
The drive-thru is open 24/7, every day of the week.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 4:15 AM until 3:00 AM the next day.
What services does this McDonald's offer for ordering and pickup?
They offer curbside pickup, delivery including same day and no-contact options, and drive-thru service.
What payment methods are accepted at McDonald's on Jensen Drive?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there a mobile app available to order from this McDonald's?
Yes, you can order using the McDonald's App available on the Apple App Store and Google Play Store.
Can I earn rewards when ordering from this McDonald's?
Yes, you can earn points for free food through MyMcDonald's Rewards program.
What other fast food options are near this McDonald's?
Nearby fast food options include another McDonald's and Jack in the Box, both within close proximity.
What nearby places can I visit for shopping around McDonald's on Jensen Drive?
Nearby shopping includes Payless ShoeSource, The Resale Shop, and Simply Fashion for clothing and shoes.
Are there any nearby services for automotive needs near this McDonald's?
Yes, nearby automotive services include AutoZone for parts and repair, U-Haul Neighborhood Dealer for rentals, and Best Sound Car Audio.