McDonald's

3.3
2222 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9310 Hwy 6 S, Houston, TX
77083, United States

Hours

Reviews

3.3
2,222 reviews
5 stars
796
4 stars
380
3 stars
279
2 stars
151
1 star
616

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.

Food Quality

Customers frequently reported issues with food quality, including cold items, incorrect orders, and poorly prepared meals.

Wait Times

Many customers experienced excessively long wait times for their orders, both in the drive-thru and inside the restaurant.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and floors, contributing to a negative dining experience.

Management Issues

There were complaints about management not addressing staff behavior and operational inefficiencies, leading to a lack of accountability.
  • FF
    Felesha
    Jan 2, 2026
    1.0
    I just came to this McDonald's this am at 7:09 used my reward code for a large Carmel Iced Coffee it wasn't made right & it was very nasty & ruñny looking, also purchased a hash brown which was cold also, if the worker doesn't know how to make it ask somebody else to help you, I'll never go to this McDonald's again they stay messing up people orders😡😡🤬🤬 if you ask me throw the entire McDonald's away or get an entire new crew
  • MM
    Marielis Matos
    Dec 31, 2025
    1.0
    This store is the closest I have to home and work, I almost always order at night through the Drive thru, the quality of the food and service is incredible, BUT, the service they have during the day is horrible, students or simply children who don't care about anything more than their salary, the attention is terrible, you arrive and they are all in the kitchen talking and laughing and no one turns to see, I left this unnoticed, but it is unacceptable that first they give me a RAW chicken sandwich, the only coffee I drink is that of this franchise in general, but the last two times I have ordered my coffee, it is not what I ask for, it is a mixture of water and coffee powder with nothing but extra ice of course , do you think this look like a IFVC ?
  • CF
    Christopher Foster
    Dec 28, 2025
    1.0
    Someone said “worst location in the area” and I couldn’t agree more. The food is NEVER hot/fresh. The customer service is extremely bad. I recently ordered some apple pies and holiday pies and none of them tasted fully cooked. I was disgusted & threw them out. The bread for the sandwiches are always dry/hard. Fries always cold or have a taste like they’ve been sitting under the heat lamps for over an hour. The location down the street on HWY 6 & BELLAIRE is a much better option. Only thing is there are not 24 hours so you better go before they close at 12 or you are doomed if you settle for this location
  • JL
    Johnny le
    Dec 25, 2025
    1.0
    This place is so bad. The quality control here is horrendous. I got food from them. I took it home and I just threw it in the trash. The sad part is if you go to the McDonald’s around here the quality control of the food is like 100% better do not stop at this McDonald’s or you have been warned
  • HW
    Helen Wortham
    Dec 23, 2025
    5.0
    This Restaurant was good except the fact that my chicken sandwich had mayo piled up on one side. Just lightly spread it out. Some of our food was missing. But the server made sure to correct it. No attitude at all very friendly staff.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 9310 Hwy 6 S, Houston, TX?

McDonald's at this location is open 24 hours every day of the week.

Does McDonald's offer delivery services and what are the delivery hours?

Yes, McDonald's offers delivery, including same-day and no-contact delivery, with delivery available 24/7.