McDonald's

3.3
2205 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9310 Hwy 6 S, Houston, TX
77083, United States

Hours

Reviews

3.3
2,205 reviews
5 stars
790
4 stars
380
3 stars
278
2 stars
151
1 star
606

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Speed of Service

Many customers expressed frustration over slow service, particularly in the drive-thru, with some waiting over 30 minutes for their orders.

Food Quality

Feedback on food quality was mixed; while some customers received hot and fresh meals, others reported cold or incorrect items.

Cleanliness and Maintenance

Several reviews mentioned cleanliness issues and malfunctioning equipment, such as the ice cream machine and air conditioning.

Staff Attitude

Customers noted a lack of professionalism and care from staff, with some describing employees as disinterested or dismissive.
  • LF
    Leslie Fuentes
    2 days ago
    1.0
    Paid full price for an orange juice just for it to be diluted with water. Tastes nothing like orange juice. Not the first time this has happened.
  • HA
    Hayder Ahmed
    3 days ago
    1.0
    I went in drive through to order just a 5$ meal then they told me to wait at the parking lot so i wated and waited 15min so they forgot my drink and chicken nuggets
  • AH
    alicia hines
    Nov 13, 2025
    5.0
    Stops bye most mornings for my coffee and if that one manager is on duty and fixes it I know its gonna be right, if the workers make it although they are very friendly people I already know im gonna chunk it out the window when I leave because 9 times out of 10 its either old, cold or taste just like water
  • JJ
    Jerrin John
    Nov 2, 2025
    1.0
    VERY BAD Customer Service! They are not doing their job properly.
  • VB
    Victor Bui
    Oct 9, 2025
    1.0
    DONT SEND PEOPLE IN YOUR DRIVE THROUGH TO PARK IF YOU’RE GONNA FORGET TO MAKE THEIR ORDER AND NOT NOTICE SOMEONE PARKED IN YOUR DEDICATED DRIVE-THROUGH PARKING SPOTS AFTER MAKING THEM WAIT 30 MINUTES. DONT EAT HERE UNLESS YOU LIKE TO WAIT. Absolutely ridiculous. Waste of my time.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 9310 Hwy 6 S, Houston, TX?

McDonald's at this location is open 24 hours every day of the week.

Does McDonald's offer delivery services and what are the delivery hours?

Yes, McDonald's offers delivery, including same-day and no-contact delivery, with delivery available 24/7.