Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.
Speed of Service
Many customers expressed frustration over slow service, particularly in the drive-thru, with some waiting over 30 minutes for their orders.
Food Quality
Feedback on food quality was mixed; while some customers received hot and fresh meals, others reported cold or incorrect items.
Cleanliness and Maintenance
Several reviews mentioned cleanliness issues and malfunctioning equipment, such as the ice cream machine and air conditioning.
Staff Attitude
Customers noted a lack of professionalism and care from staff, with some describing employees as disinterested or dismissive.
LF
Leslie Fuentes
2 days ago
1.0
Paid full price for an orange juice just for it to be diluted with water. Tastes nothing like orange juice. Not the first time this has happened.
HA
Hayder Ahmed
3 days ago
1.0
I went in drive through to order just a 5$ meal then they told me to wait at the parking lot so i wated and waited 15min so they forgot my drink and chicken nuggets
AH
alicia hines
Nov 13, 2025
5.0
Stops bye most mornings for my coffee and if that one manager is on duty and fixes it I know its gonna be right, if the workers make it although they are very friendly people I already know im gonna chunk it out the window when I leave because 9 times out of 10 its either old, cold or taste just like water
JJ
Jerrin John
Nov 2, 2025
1.0
VERY BAD Customer Service! They are not doing their job properly.
VB
Victor Bui
Oct 9, 2025
1.0
DONT SEND PEOPLE IN YOUR DRIVE THROUGH TO PARK IF YOU’RE GONNA FORGET TO MAKE THEIR ORDER AND NOT NOTICE SOMEONE PARKED IN YOUR DEDICATED DRIVE-THROUGH PARKING SPOTS AFTER MAKING THEM WAIT 30 MINUTES.
DONT EAT HERE UNLESS YOU LIKE TO WAIT.
Absolutely ridiculous. Waste of my time.