Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,915 reviews
5 stars
729
4 stars
345
3 stars
292
2 stars
144
1 star
405
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff and long wait times.
Food Quality
While some customers praised the freshness of the food, others reported issues with incorrect orders and food quality, such as soggy fries.
Drive-Thru Experience
Many customers experienced significant delays in the drive-thru, with some waiting over 30 minutes for their orders.
Management Issues
Several reviews mentioned a lack of effective management, leading to disorganization and unprofessional behavior from staff.
Positive Staff Interactions
Despite the negative feedback, some customers noted positive interactions with specific staff members who provided friendly and helpful service.
- ETElton & TamDec 22, 20255.0Nice to see a playplace.
- LPLaLa PearDec 21, 20251.0This McDonald’s by far has the worst customer service. We went to pick up some food last night and the lady taking an order was the nastiest person that I’ve ever had to deal with. I asked her a question, she smacked her lips and answered really slow and very condescending. When we finally made it up to the window, they were looking in the car and started cracking up laughing so we drove off and no, I will not be back.
- MBMechelle BodwinDec 21, 20251.0I inwent at 6:30am and there were only 2 cats ahead of me; one in each line. I chose the left line closest to the building and il say several minutes. When the car ahead of me finally pulled forward I saw their order and it was just an egg McMuffin meal. I thought it was a little strange that it took so long to place the order. Then I sat and waited another couple of minutes when the cashier cane said, "Can you please hold on a minute?" I said that was fine and waited a few more minutes. She finally came back and I told her my order and asked if I could get a smoothie and she immediately said "No". If it weren't so early I would have laughed. But then I said ok I'll take an orange juice. She said okay and then put me back on hold. I sat several more minutes and then just drove off. I guess I didn't need to eat McDonald's but I have aong day ahead and I needed some energy to get through my tasks. I worked at McDonald's before and it's not the best job but Ivr never been rude to customers like this either.
- LGLarry GonzalesDec 10, 20252.0Night shift is trash, no food ready for serving, they forget to give part of the order. Basket of fries? Might as well be a basket of crispy chips. Best bet go in the a.m. obviously they put the trash employees at night.
- SRsal rinNov 7, 20254.0I love this McDonald’s for breakfast. The management is always so sweet to me. I eat my breakfast and work in the morning. Never had a problem
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 9351 FM 1960 W, Houston?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it closes at midnight.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does this McDonald's location offer delivery and curbside pickup services?
Yes, this location provides delivery, same-day delivery, no-contact delivery, and curbside pickup services.
How can I order food from this McDonald's online?
You can order online via the McDonald's App available on iOS and Android, or use the delivery URL: https://mcdonalds.order.online/business/-5579.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a drive-thru service available at the 9351 FM 1960 W McDonald's?
Yes, this McDonald's location has a drive-thru service available.
What nearby places can I visit before or after dining at McDonald's on FM 1960?
Nearby places include Redbox for video rentals, Exxon and Shell gas stations for refueling, 7-Eleven for convenience items, and sports bars like Doc's Sports Bar and Sparks Sports Bar for drinks and entertainment.
Are there any nearby convenience stores close to McDonald's on FM 1960?
Yes, several convenience stores are nearby such as 7-Eleven, Circle K, Corner Store, and a Shell station with a convenience store.
What automotive services are available near the McDonald's at 9351 FM 1960 W?
Nearby you can find All N 1 Car Care for automotive repair and oil changes, Tireman of 1960 for tire services, Maaco for auto body work, and Mister Car Wash for cleaning and detailing.
How can I benefit from McDonald's mobile offers and rewards?
You can earn points for free food through MyMcDonald's Rewards and take advantage of mobile offers using the McDonald's app available on iOS and Android.