McDonald's

3.3
1715 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4803 FM 1960 W, Houston, TX
77069, United States

Hours

Reviews

3.3
1,715 reviews
5 stars
607
4 stars
308
3 stars
203
2 stars
134
1 star
463

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, leading to frustration and disappointment.

Food Quality

Several reviews mentioned issues with food quality, including cold or stale items, incorrect orders, and missing items.

Cleanliness

While some customers noted clean dining areas, others reported unsanitary conditions and a lack of attention to cleanliness.

Operational Efficiency

Customers expressed concerns about slow service and operational inefficiencies, particularly with mobile orders and drive-thru experiences.
  • MP
    Michel Perez
    Dec 31, 2025
    1.0
    La orden nunca te la sirven como la pides siempre se equivocan
  • JP
    Joe Palacios
    Dec 25, 2025
    1.0
    Be mindful of a young hispanic curly haird disrespectful entitled young man that wears a button up shirt like some sort of management, he doesn't have customer service training and seems like he doesn't have the social skills capacity to respect his elders or paying customers. Very disappointed with the management team for allowing this kid to interact with customers that keep this neighborhood McDonald's doors open. SMH
  • JM
    Jessica Mckee
    Dec 21, 2025
    1.0
    Went up multiple times and told them you got our ordered wrong, but the guy at the counter was just looking at a reserved party in the play area. DO NOT EVER COME HERE. It terrible
  • TR
    Tia Roy
    Dec 20, 2025
    5.0
    I love McDonald’s, and this specific location truly stands out. The ladies here are incredibly friendly and genuinely made my day. My food was packaged perfectly, and the kindness I experienced was just the cherry on top.
  • SC
    S C
    Dec 3, 2025
    1.0
    Far the worst McDonald’s ever! This place needs to be reviewed by the McDonald’s headquarters because there’s no way that this is a type of service that they should be providing the public.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 4803 FM 1960 W, Houston?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery including same-day and no-contact delivery services.