McDonald's

3.7
1669 reviews
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Business Details

5401 Telephone Road, Houston, TX
77087, United States
(713) 644-3700
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5401 Telephone Road, Houston, TX
77087, United States

Hours

Reviews

3.7
1,669 reviews
5 stars
740
4 stars
345
3 stars
235
2 stars
96
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and restrooms, and even a report of a roach.

Order Accuracy

There were numerous complaints about incorrect orders, missing items, and food being served cold.

Staff Attitude

Many customers noted a lack of professionalism and respect from employees, with several mentioning rude behavior.

Food Quality

While some customers enjoyed the food, there were consistent reports of cold and old food being served.
  • GE
    Gabriel Espitia
    3 days ago
    3.0
    Golden arches!!
  • ES
    Edgar Ramirez Sagredo
    Nov 15, 2025
    1.0
    This place is very rude, restrooms are accessible , it is closed , and poor people especially seniors that are handicapped had trouble using it. Really bad service
  • LL
    Lesley
    Nov 14, 2025
    1.0
    There was a dead fly in my iced coffee 🤢
  • JS
    Jose Sanchez
    Oct 26, 2025
    1.0
    3rd time buying coffee in there is cold and they don’t put sugar like we asked to they do what they want there was a lady in front of me her coffee was cold too employees have bad attitude and barely want to take an order
  • WW
    Wholesome Wolf
    Oct 18, 2025
    5.0
    The night crew for this store was extremely nice and friendly I had ordered online for drive through when my car broke down they didn’t tell me to leave like other McDonalds do for drive through orders they actually was extremely respectful and gave me 0 attitude so I really appreciate that 10/18/25
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Frequently Asked Questions About McDonald's

What are the general operating hours for McDonald's at 5401 Telephone Road?

McDonald's is generally open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, with extended hours until 4:00 AM on Friday and open 24 hours on Saturday.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, the drive-through is available daily. It operates from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, until 4:00 AM on Friday, and 24 hours on Saturday.