McDonald's

3.7
1678 reviews
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Business Details

5401 Telephone Road, Houston, TX
77087, United States
(713) 644-3700
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5401 Telephone Road, Houston, TX
77087, United States

Hours

Reviews

3.7
1,678 reviews
5 stars
744
4 stars
345
3 stars
235
2 stars
96
1 star
258

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Customers reported unsanitary conditions, including dirty tables, restrooms, and even food items with pests.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Management Issues

Several reviews mentioned unprofessional behavior from management, including rudeness and lack of support for staff.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold or old food and incorrect preparation.
  • JR
    Julissa Rivas
    6 days ago
    1.0
    Got breakfast at 9:25 this morning and I told them I got a code a white old lady gave a nasty hard breath and when I confronted her, she said it was an accident. But didn’t process to take my order. I repeatedly talked to the speaker but no answer while i was just talking to her seconds ago when she gave an attitude. I had to go up to the window and place my order like they didn't want to take my order. Then when it was time to get my food she made me wait to talk to the other lady to make sure I paid. Very unprofessional
  • JS
    Jose Saldivar
    Jan 3, 2026
    1.0
    Missing a 6pc chicken nuggets on my mobile order
  • RR
    Ricardo Rosales
    Dec 23, 2025
    1.0
    The service suck they don’t follow the same rules as other McDonalds. They suck. Management is rude.
  • EJ
    Emily Johnson
    Dec 7, 2025
    5.0
    The lady today through the drive through was nice, clear, and fast. Our food was hot but most of all our coffee was nice and hot too! Thanks!
  • EC
    Elys Castro
    Dec 6, 2025
    1.0
    If I could give a 0 stars I would first of all playground area was filthy , coffe on the ground all tables were dirty , second they took forever to bring my sisters order food 3 people who went after her got theirs first she had to go up there like they forget her food was just sitting there to top it all of her patty was raw
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Frequently Asked Questions About McDonald's

What are the general operating hours for McDonald's at 5401 Telephone Road?

McDonald's is generally open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, with extended hours until 4:00 AM on Friday and open 24 hours on Saturday.

Does this McDonald's location offer drive-through service and what are its hours?

Yes, the drive-through is available daily. It operates from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, until 4:00 AM on Friday, and 24 hours on Saturday.