McDonald's

3.7
2324 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5414 Airline Dr, Houston, TX
77076, United States

Hours

Reviews

3.7
2,324 reviews
5 stars
1,036
4 stars
449
3 stars
320
2 stars
122
1 star
397

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some enjoying fresh meals while others received cold or improperly prepared items.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and slow service times.

Cleanliness

While some customers noted clean restrooms and a tidy storefront, others reported unsanitary conditions and a messy atmosphere.

Order Accuracy

Many customers experienced issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of responsiveness to customer concerns.
  • JS
    Jocelyn Sedillo
    6 days ago
    2.0
    Mane yall always forget my fries yall needa get it together this the second time fr
  • JR
    Jennifer Roberts
    Nov 16, 2025
    3.0
    Overall it's ok, the worst part about this McDonald's is it's location it took me 10 minutes to park, the food was 🔥
  • RV
    Ruth Vela
    Nov 10, 2025
    5.0
    My family and I were feeling like we wanted a nice chilly dessert so we called this McDonald's and to my surporise it's open and the ice cream machine is working. Overall we were really happy to get some ice cream and the service was awesome. The guy we spoke with was great and he was really nice. Props to Mikey D's for having great ppl working for y'all And thanks for the mc flurry's they were delish...will come back to this location in the near future.⭐⭐⭐⭐⭐
  • SH
    Sandro Hernandez
    Nov 7, 2025
    1.0
    I accidentally chose this location for curbside. So from the time I placed my order to the time I arrived in my spot, it was about 15 minutes. Still needed to wait an additional 15-20 minutes to get my order. In the mean time, I would see people show up and leave seconds later after receiving their order. I needed to get off to get my order. Please check your app before ordering just in case. I’ll definitely be checking better next time to avoid this location.
  • PH
    PATRICIA HAYDEN
    Oct 29, 2025
    5.0
    The big Macs were so fresh, My mouth went in shock. The bread was fresh. The meat was fresh. The lettuce was crunchy. Their fountain Sprite was the best I have ever drank. I was so shocked when I consumed that meal and I was not alone. My partner kept saying how soft the bun was how fresh the meat was. I don’t know any other words to say it was delightful. I will continue to eat there I wish I would’ve taken some photos of that food, but it wouldn’t of translated. The staff was wonderful. The storefront was uber clean. I loved it and I’m not a fast food girl. The prices were reasonable I spent $17 for two big Macs sodas and fries. I shall return.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 5414 Airline Dr, Houston?

This McDonald's location is open 24 hours a day, 7 days a week.

What time does the drive-through at this McDonald's operate?

The drive-through is open 24/7, every day of the week.