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McDonald's

3.2
(3845 reviews)

Business Details

339 FM 1960 W, Houston, TX
77090, United States
(281) 444-5871
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
339 FM 1960 W, Houston, TX
77090, United States

Hours

Reviews

3.2
3,845 reviews
5 stars
1,267
4 stars
633
3 stars
558
2 stars
336
1 star
1,051

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service they received.

Food Quality

While some customers praised the freshness of the food, many reported receiving cold or poorly prepared items, including old fries and incorrect orders.

Cleanliness and Safety

Several customers noted cleanliness issues and concerns about safety, particularly regarding the need for security measures at the location.

Service Speed

A significant number of reviews mentioned long wait times, both in the drive-thru and inside the restaurant, leading to frustration among customers.
  • DV
    Dafne Vilchez
    4 days ago
    1.0
    The worst mcDonald’s ever The service is terrible they gave me my order incorrect and without straws and napkins
  • AR
    Anne-Marie Ramirez
    Feb 13, 2026
    1.0
    If I could give negative stars I would. What happened to parking people with large, special orders? Guy in front of me ordered everything customized, well done, no salt, etc most likely in an effort to make sure it was fresh. Fine, then park him so we all aren't waiting for his special order. All I ordered was an Oreo McFlurry. Finally got to the window and they didn't mix it. Asked them to mix it, made me wait forever and said, "We don't do that anymore, we don't have the machine." I told them then take it off the menu. Laziest, dumbest excuse ever. Rude employees. Drove off angry and realized they removed half of the topping before giving it back to me. Please don't give them your business. I hope they shut down.
  • JM
    Johnathan Mcshon
    Feb 7, 2026
    1.0
    I ordered through the mobile app and was waiting in the parking spot for more than 30 minutes and didn't receive my food until I had to go into the drive thru and then wait another 10 minutes. They were not busy at all this was just employees being lazy not wanting to do their job.
  • AS
    Alien Sanchez
    Feb 3, 2026
    1.0
    En estos momentos acabo de salir de la tienda muy disgustado, porque llevo más de 30 minutos esperando por un café Frappe de Caramelo, y cuando le pregunto a una señora por mi pedido, me dijo que ella no estaba para atenderme, cuando le pregunto a otra, me dice que la señora ya me había dicho que tenía que esperar en muy mala forma.
  • CA
    Christopher Atkins
    Jan 21, 2026
    5.0
    Look, it’s a rough area. They have to lock the bathrooms and there was this weird security alert that went off in the dining room, but I never thought I would give a McDonalds five stars before coming here. The staff here are very friendly, the restaurant was clean, and that was probably the freshest cheeseburger and fries I’ve ever gotten at any McDonalds. I usually don’t eat McDonalds anymore because it tastes like I’m eating leftovers usually. (You know exactly what I’m talking about.) But I saw a TikTok video that had McDonalds in it and decided to stop in. I was NOT disappointed. I was however surprised. I’d give the atmosphere a higher score, but the security made it feel unsafe to be here. Is it so bad over here now that they have to play a security alert? Geez… absolutely satisfy that McDonalds craving here though. You will not regret it.

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McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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