Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
3,805 reviews
5 stars
1,254
4 stars
632
3 stars
555
2 stars
330
1 star
1,034
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unprofessional, and inattentive.
Slow Service
Many customers experienced long wait times for their orders, often exceeding 30 minutes, leading to frustration.
Cleanliness Issues
Several reviews pointed out unsanitary conditions in the dining area and restrooms, raising concerns about overall cleanliness.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.
Mixed Experiences
While many reviews were negative, a few customers praised specific staff members for their helpfulness and positive interactions.
- RSRicardo SNov 12, 20252.0I don't know what's going on with this place. My fries seemed like they'd been out for ages, and then when I ordered them, they just put them back in the oil. They were greasy, refried, and bland. They had absolutely no flavor. I wasted my money here, and no one even apologized.
- MHMich HornNov 7, 20253.02 stars because the food was actual hot and taste like it was just made the third star because the girl on the intercom taking meal orders was courteous and got my order correct. But the girl at the window handing people there orders should be put in the back zero customer service skills. A look on her face like she either in pain or mad at the entire world. Was handed my order and 1 drink so I was just waiting for my kids drink she opens the window mad a heck and says WHAT! Im like im waiting for my kids drink. Slams the door goes and gets the drink hands it to me then slams that window shut. It cost nothing to be kind we all going through some ish. I can kind of see why people throw stuff sometimes.
- WYW Ali Detho (YungDeth)Nov 3, 20251.0Service never fast, even on slow days. They make drive-thru customers park in the parking lot and take 20 mins to bring out small orders of food.
- MWMARO WORLDNov 2, 20255.0⭐⭐⭐⭐⭐ I had a wonderful experience at McDonald’s! A big thank you to Nay , who went above and beyond to make sure my order was just the way I wanted it. She made sure to avoid pork for me, and I really appreciate her care and attention. Excellent customer service and professionalism—thank you, Nay , for making my visit great! ⸻ Manager is so great person … and really very professional.. they deserve more and more to shine … God blessings
- LLlunchbox179Oct 29, 20251.0I was going to order breakfast here but really needed to pee and the employees told me I had to order first before I could have the human decency and courtesy to pee. I will be taking my business elsewhere for breakfast.
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, every day of the week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 and includes curbside pickup, same-day delivery, and no-contact delivery options.
Is there a drive-thru service at this McDonald's and what are its hours?
Yes, there is a drive-thru available 24 hours a day, 7 days a week.
What payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order McDonald's food through a mobile app?
Yes, you can order through the McDonald's App available on both iOS and Android platforms.
Where is this McDonald's located?
It is located at 339 FM 1960 W, Houston, TX 77090, USA.
What are some nearby places I might visit before or after dining at McDonald's?
Nearby places include the Walmart discount store, Panda Express for Chinese food, and Grace Family Baptist Church for worship services.
Are there any local pet stores near McDonald's for pet supplies or services?
Yes, you can find Pet City Houston and a nearby pet store offering pet supplies and services close to McDonald's.
What financial or banking services are located near this McDonald's?
Coinstar is a financial service with ATM facilities located nearby, helpful for quick cash access.
Does this McDonald's location offer free WiFi and mobile ordering services?
Yes, this location offers free WiFi, mobile ordering, McDelivery, mobile offers, and drive-thru services for customer convenience.