Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
2,636 reviews
5 stars
1,136
4 stars
485
3 stars
433
2 stars
178
1 star
404
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude and dismissive staff, long wait times, and unresolved issues with orders.
Cleanliness
Several customers noted that the restaurant was not clean, with some mentioning unsanitary conditions and a lack of maintenance.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor food quality, leading to dissatisfaction.
Management Issues
Reviews indicated problems with management, including unresponsive customer service and inadequate handling of complaints.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly staff, particularly during specific visits.
- GTGreen TreeNov 13, 20255.0They probably didn’t understand me through the microphone. They gave me extra liquid sugar and extra cream on my ice coffee. I had asked for one only 4 pumps of caramel instead of 6. I am diabetic, therefore I could not drink it. Only took a few sipes
- OLOmar LumbrerasNov 13, 20251.0Worst Mcdonalds Ever! Waited 35 minutes for a meal through Drive through. Asked for money back and they were very rude. Very unorganized. Do the drive and get something else you will thank me for it! Kept saying 5 mins.
- RRRedbandzNov 3, 20251.0Employees I encountered are very rude this place has a late pick up window but it is never open and that is inconvenient to the customer I’m never coming back here and I will be calling corporate my time stamp I was here 11/3/25 at 10:45 at the late pick up window and was greeted with an attitude
- JVJoel VoosOct 30, 20251.0I recently posted a negative review of this restaurant and was responded to to contact customer service which I did and they assured me the location would be in touch. Well a few weeks later still no response. I've emailed customer service back and got no response. I recently waited over 20 minutes to get my meal even though many others were coming and going. They let homeless people just hang around and beg. My food was not to my satisfaction. I have not since returned to this location and have no plans to. Horrible management and employees. It's also not too clean. They made my food in a sloppy fashion and it tasted burnt. Do better and hire better people
- MWMarie WeberOct 30, 20251.0They lied and said they didn’t have my mobile order, so I placed another thinking it had just not gone through. I then checked my app after getting the second one, and I had been charged for both. The woman working the counter is a dismissive liar.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 3820 Old Spanish Trl, Houston?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 with options including same-day and no-contact delivery.
Can I use the drive-thru at this McDonald's at any time?
Yes, the drive-thru is open 24 hours every day of the week.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does McDonald's at this location provide?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Where can I download the McDonald's mobile app to order food?
You can download it from the Apple App Store or the Google Play Store via their respective links.
How can I earn rewards at McDonald's?
Join MyMcDonald's Rewards to earn points for free food by signing up at their rewards page.
What restaurants are located near this McDonald's in Houston?
Nearby restaurants include Taco Bell, Pizza Hut Express, Frenchy's Chicken inside HEB, and another McDonald's location.
Are there any convenient pharmacy options near McDonald's?
Yes, both CVS Pharmacy and Walgreens are located nearby for any pharmacy or cosmetic needs.
What nearby places can help with errands around McDonald's?
You can access services like UPS Access Point locations for shipping, PLS Check Cashers for financial needs, and Advance Auto Parts for automotive supplies.