Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
2,644 reviews
5 stars
1,136
4 stars
487
3 stars
435
2 stars
180
1 star
406
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude and unprofessional staff, long wait times, and unresolved issues with orders.
Food Quality
While some customers praised the food as fresh and good, many others reported receiving cold or incorrect orders, and issues with food preparation.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty facilities and a lack of proper maintenance.
Management Issues
Customers expressed dissatisfaction with management, citing poor handling of complaints and lack of responsiveness to customer concerns.
- JHJD HoganDec 31, 20255.0Very clean McD. Service was and easy food was hot and fresh.
- NCNC CravenDec 24, 20254.0Best fries
- CBCalijah BalanceDec 24, 20252.0The staff here is horrible especially the overnight manager Fernando Martinez who is super unprofessional and will refuse you service when he’s overwhelmed and questioned about HIS mistakes. Also there’s always a long wait time for some odd reason
- SWSonia Wagner WagnerDec 21, 20252.0They need to do better with acknowledging the customer that walk up.. the lady just looked at me and didn't say anything..no good evening or at least we will be right with you..this was last night around 730pm on 12/20..Today on 12/21 for breakfast the same thing happen when I went to the counter for a refill on my drink.. The young lady that brought my food to the table was the only one that was courteous..I wish I could have gotten her name..my breakfast was good but the service needs to be better..
- CSChloe ShawDec 20, 20251.0Every time I go here late at night right (even though it says 24 hrs) they turn me away saying “we’re no longer taking orders” I’m sick of it
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 3820 Old Spanish Trl, Houston?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 with options including same-day and no-contact delivery.
Can I use the drive-thru at this McDonald's at any time?
Yes, the drive-thru is open 24 hours every day of the week.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does McDonald's at this location provide?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Where can I download the McDonald's mobile app to order food?
You can download it from the Apple App Store or the Google Play Store via their respective links.
How can I earn rewards at McDonald's?
Join MyMcDonald's Rewards to earn points for free food by signing up at their rewards page.
What restaurants are located near this McDonald's in Houston?
Nearby restaurants include Taco Bell, Pizza Hut Express, Frenchy's Chicken inside HEB, and another McDonald's location.
Are there any convenient pharmacy options near McDonald's?
Yes, both CVS Pharmacy and Walgreens are located nearby for any pharmacy or cosmetic needs.
What nearby places can help with errands around McDonald's?
You can access services like UPS Access Point locations for shipping, PLS Check Cashers for financial needs, and Advance Auto Parts for automotive supplies.