McDonald's

3.4
2006 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
392 N Sam Houston Pky E, Houston, TX
77060, United States

Hours

Reviews

3.4
2,006 reviews
5 stars
762
4 stars
339
3 stars
296
2 stars
137
1 star
472

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff interactions and long wait times.

Food Quality

Customers frequently reported receiving cold or incorrect food orders, with some expressing disappointment in the freshness of items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and issues with food handling.

Staff Attitude

There were multiple complaints about staff being unprofessional, dismissive, or rude, particularly towards customers with language barriers.

Management Issues

Reviews indicated a lack of effective management, with calls for better training and communication among staff to improve overall service.
  • NE
    Nate English
    Nov 11, 2025
    1.0
    If I could give a zero, I would. Ordered ahead on the app, waited 15 minutes for a small chocolate shake. Had to step inside to ask about it. Turns out, no one knew what I was talking about. They rudely asked me what my "deal" was. They checked my app, disappeared for five ti ten seconds then threw a "shake" on the counter. I tried it, it wad foul tasting and tasted like someone just filled a cup with syrup and whipped cream. Absolutely awful. Do not go here.
  • AZ
    Andres Zapata
    Nov 10, 2025
    1.0
    The slowest McDonald’s in the CONUS by far. Two people working one lady does register runs food outside to vehicles and to tables and is very hard worker. Another lady maybe manager or supervisor talk to customers like it’s our fault we need food and she has to work. Rude ,unprofessional and just mean. I understand we have bad days but she is super rude. I will not be coming back here and I do not recommend this McDonald’s to anyone.
  • SC
    Super “SuperCell7” Cell7
    Oct 30, 2025
    1.0
    This is all too funny to me. I had to laugh because I caught on to something, although it's no big deal. I ordered a Big Mac large meal with a large fry and a large drink. Anyways, I noticed that I did not get a Monopoly game piece on my large drink cup or on my fry container. This has happened twice now at this specific McDonald's. What I discovered is that the McDonald's workers are stealing the game pieces by giving customers a regular large cup and a regular large fry container, instead of the promotional ones with the game pieces. So, I said to myself, "I see you," and then I started laughing. It's funny how they will go out of their way just to cheat the system. And I thought to myself, "You're never going to win anything on these games anyway, so why even try?" Lol
  • LA
    Linda Arrechavala
    Oct 24, 2025
    1.0
    Pesimo servicio tanto como el que toma la orden,haci como la que la entrega,no se si estaban de mal humor,pero no es manera de atender a los clientes,les hacia preguntas y hacían mal gesto con la cara,contrario a la chica que salio a darnos la comida de nombre Ivon,ella muy linda servicial y con una gran sonrisa,debieran de tomar ese ejemplo,esa chica si sabe hacer su trabajo!
  • MG
    Manuel Gonzalez
    Oct 21, 2025
    1.0
    Please; directive of this establishment; help improve this place; increase people's salary; clean the store in detail; so that it can work properly; it's a shame

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 392 N Sam Houston Pky E?

McDonald's at this location is open 24 hours a day, 7 days a week, including delivery and drive-through services.

What types of payment does McDonald's at 392 N Sam Houston Pky E accept?

This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.