McDonald's

3.4
2009 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
392 N Sam Houston Pky E, Houston, TX
77060, United States

Hours

Reviews

3.4
2,009 reviews
5 stars
763
4 stars
340
3 stars
298
2 stars
136
1 star
472

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.

Food Quality

Customers frequently reported receiving cold or stale food, with some mentioning incorrect orders and missing items.

Cleanliness

Several reviews noted unsanitary conditions, including dirty dining areas and issues with food handling.

Speed of Service

Many customers expressed frustration with long wait times, both in the drive-thru and for food preparation.
  • RB
    Roy Barreto
    5 days ago
    5.0
    Muy tardados en el servicio
  • BK
    Bilal khan
    Dec 11, 2025
    1.0
    Old Stale Chicken Burger Served No Fresh Food Avoid Eating here
  • BB
    Brad
    Nov 30, 2025
    1.0
    It was pathetic. I hade a free quarter pounder with cheese. Its free because it
  • NE
    Nate English
    Nov 11, 2025
    1.0
    If I could give a zero, I would. Ordered ahead on the app, waited 15 minutes for a small chocolate shake. Had to step inside to ask about it. Turns out, no one knew what I was talking about. They rudely asked me what my "deal" was. They checked my app, disappeared for five ti ten seconds then threw a "shake" on the counter. I tried it, it wad foul tasting and tasted like someone just filled a cup with syrup and whipped cream. Absolutely awful. Do not go here.
  • AZ
    Andres Zapata
    Nov 10, 2025
    1.0
    The slowest McDonald’s in the CONUS by far. Two people working one lady does register runs food outside to vehicles and to tables and is very hard worker. Another lady maybe manager or supervisor talk to customers like it’s our fault we need food and she has to work. Rude ,unprofessional and just mean. I understand we have bad days but she is super rude. I will not be coming back here and I do not recommend this McDonald’s to anyone.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 392 N Sam Houston Pky E?

McDonald's at this location is open 24 hours a day, 7 days a week, including delivery and drive-through services.

What types of payment does McDonald's at 392 N Sam Houston Pky E accept?

This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.