Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff interactions and long wait times.
Food Quality
Customers frequently reported receiving cold or incorrect food orders, with some expressing disappointment in the freshness of items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty dining areas and issues with food handling.
Staff Attitude
There were multiple complaints about staff being unprofessional, dismissive, or rude, particularly towards customers with language barriers.
Management Issues
Reviews indicated a lack of effective management, with calls for better training and communication among staff to improve overall service.
NE
Nate English
Nov 11, 2025
1.0
If I could give a zero, I would. Ordered ahead on the app, waited 15 minutes for a small chocolate shake. Had to step inside to ask about it. Turns out, no one knew what I was talking about. They rudely asked me what my "deal" was. They checked my app, disappeared for five ti ten seconds then threw a "shake" on the counter. I tried it, it wad foul tasting and tasted like someone just filled a cup with syrup and whipped cream. Absolutely awful. Do not go here.
AZ
Andres Zapata
Nov 10, 2025
1.0
The slowest McDonald’s in the CONUS by far. Two people working one lady does register runs food outside to vehicles and to tables and is very hard worker. Another lady maybe manager or supervisor talk to customers like it’s our fault we need food and she has to work.
Rude ,unprofessional and just mean. I understand we have bad days but she is super rude. I will not be coming back here and I do not recommend this McDonald’s to anyone.
SC
Super “SuperCell7” Cell7
Oct 30, 2025
1.0
This is all too funny to me. I had to laugh because I caught on to something, although it's no big deal.
I ordered a Big Mac large meal with a large fry and a large drink. Anyways, I noticed that I did not get a Monopoly game piece on my large drink cup or on my fry container. This has happened twice now at this specific McDonald's.
What I discovered is that the McDonald's workers are stealing the game pieces by giving customers a regular large cup and a regular large fry container, instead of the promotional ones with the game pieces.
So, I said to myself, "I see you," and then I started laughing. It's funny how they will go out of their way just to cheat the system. And I thought to myself, "You're never going to win anything on these games anyway, so why even try?" Lol
LA
Linda Arrechavala
Oct 24, 2025
1.0
Pesimo servicio tanto como el que toma la orden,haci como la que la entrega,no se si estaban de mal humor,pero no es manera de atender a los clientes,les hacia preguntas y hacían mal gesto con la cara,contrario a la chica que salio a darnos la comida de nombre Ivon,ella muy linda servicial y con una gran sonrisa,debieran de tomar ese ejemplo,esa chica si sabe hacer su trabajo!
MG
Manuel Gonzalez
Oct 21, 2025
1.0
Please; directive of this establishment; help improve this place; increase people's salary; clean the store in detail; so that it can work properly; it's a shame
What are the operating hours for McDonald's at 392 N Sam Houston Pky E?
McDonald's at this location is open 24 hours a day, 7 days a week, including delivery and drive-through services.
What types of payment does McDonald's at 392 N Sam Houston Pky E accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's location offer delivery and pickup services?
Yes, it offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a drive-thru available at this McDonald's?
Yes, this McDonald's location has a drive-thru that's open 24/7.
Can I order McDonald's food online or through an app?
You can order online via their delivery URL or use the McDonald's app available on the Apple App Store and Google Play Store.
What kind of food and services does McDonald's at 392 N Sam Houston Pky E provide?
They serve a variety of menu options including breakfast, coffee, burgers, sandwiches, ice cream, frozen yogurt, and offer services like WiFi, mobile ordering, gift cards, and McDelivery.
What nearby restaurants can I visit around McDonald's at 392 N Sam Houston Pky E?
Nearby restaurants include Quiznos sandwich shop, Church’s Texas Chicken, Pizza Inn, and Popeyes® Louisiana Kitchen, offering a variety of fast food and dining options.
Are there any nearby amenities to McDonald's that I can visit?
Yes, nearby amenities include Bitcoin Depot for ATM and currency exchange, Chevron gas station with convenience store and breakfast options, and Redbox rental kiosks for entertainment.
Can I find wellness or spa services near this McDonald's location?
Yes, wellness and spa services nearby include R'Destiny's Wellness and Sports Spa, True To You Beauty Bar and Spa, Lashed by Annabella, and The Sophisticated Dollhouse for skin care and beauty treatments.
What is the address and contact information for this McDonald's?
The McDonald's is located at 392 N Sam Houston Pky E, Houston, TX 77060, US. You can contact them at +1 281-447-3722.