McDonald's

3.2
2451 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
255 Greens Rd, Houston, TX
77060, United States

Hours

Reviews

3.2
2,451 reviews
5 stars
863
4 stars
372
3 stars
337
2 stars
185
1 star
694

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Freshness

While some customers noted fresh food, many others complained about cold, stale, or improperly cooked items.

Management Issues

Several reviews highlighted problems with management, including rude behavior, lack of organization, and failure to address customer complaints.

Cleanliness

Customers expressed concerns about the cleanliness of the restaurant, with reports of dirty tables and unsanitary conditions.

Customer Experience

Overall, many customers had negative experiences, citing a lack of attention to customer needs and poor communication from staff.
  • EH
    Esmeralda Hernandez
    3 days ago
    5.0
    Who doesn’t love McDonald. Bc I love McDonald so much and my kids more
  • BG
    Bichita &GatitoNegro
    Nov 16, 2025
    1.0
    I DO NOT RECO.MEND THIS LOCATION, DUE TO THE HISPANIC EMPLOYEES. THEY REFUSED SERVICE BECAUSE I'VE PLACED MY ORDER IN ENGLISH AND THE PERSON TAKING THE ORDERS BY DRIVE THRU WOULDN'T UNDERSTAND 1 MC RIB MEAL WELL, HOW DO I SAY THAT IN SPANISH BECAUSE I DON'T KNOW. AN EMPLOYEE AT THE WINDOW WANTED ME TO GET OFF TO SHOW THEM WHAT I WANTED, OF COURSE I REFUSED, TOLD HER I'M TOO OLD IS DARK THAT I'M DISABLED AND SHOWED HER THAT I'M ALSO INJURED. THE SPANISH MANAGER REFUSED TO SALE ME MY MC RIB MEAL GAVE ME BACK MY CREDIT CARD, JUST BECAUSE I COMPLAINED THAT THE WORKER KEPT TELLING ME THAT SHE DIDN'T UNDERSTAND, AND HAD ME REPIT OVER AND OVER BUT NEVER TOOK MY ORDER. I ASKED THE MANAGER FOR THEIR NAMES AND SHE GOT FURIOUS. I HAD TO ASK PROBABLY ABOUT A HUNDRED TIMES THEN SHE WROTE SOMETHING I HAVE NO IDEA WHAT IT SAYS BECAUSE OF THE BAD HANDWRITING 🤷 I ASJED FOR THREE NAMES THE ONE TAKING ORDERS THE ONE AT THE WINDOW AND THE TERRIBLE MANAGER THAT CAN'T PERFPRM HER JOB, I MENTIONED TO HER THAT IM A CUSTOMER AND ALL I WANTED WAS TO GET MY MC RIB MEAL BUT SHE REFUSED ME SERVICE FOR NOT SPEAKING SPANISH TO THE EMPLOYEES THE MANAGER WASN'T ABLE TO HOLD A CONVERSATION IN ENGLISH EITHER, AND MOSTLY ALL EMPLOYEES THERE WERE HISPANIC ONLY. THE ONES THAT DIDN'T GET INVOLVED AND GREETED RESPECTFULLY WERE THE MALE EMPLOYEE AND THE ONLY ONE AMERICAN THAT I COULD SEE THERE. NO IDEA HOW LONG I WAS THERE WAITING FOR THE MEAL AND WAS NEVER GIVEN TO ME, AFTER I'VE REQUESTED IT OVER AND OVER TO THREE EMPLOYEES, THE MANAGER AND TWO OTHERS. THE .ANAGER EVEN MADE ME MOVE TO LET OTHER CARS GO BY BUT NEVER GAVE MY MEAL. ONLY THAT UGLY WRITTEN PAPER. IS ONLY RECENTLY THAT THEY HIRE THIS NEW EMPLOYEES, THE QUESTION IS WHO??? AND WHY???
  • EC
    esbeyde campos
    Nov 12, 2025
    1.0
    This place is the worst rude workers no respect for customers
  • JE
    Jorge Escalante
    Nov 7, 2025
    5.0
    Best fast food place
  • SS
    Solid Society
    Oct 13, 2025
    2.0
    I visited tonight! Whoever that lady is at the window was inviting or welcoming! She passed my bag without even looking , nor did she ask if I needed any condiments! I didn't even get a thank you!

Frequently Asked Questions About McDonald's

What are the daily operating hours of this McDonald's location?

This McDonald's in Houston operates from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, extending to midnight on Friday and Saturday.

Does this McDonald's offer drive-through service, and if so, during what hours?

Yes, this location offers drive-through service daily from 6:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.