McDonald's

3.7
1632 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2249 W Holcombe Blvd, Houston, TX
77030, United States

Hours

Reviews

3.7
1,632 reviews
5 stars
718
4 stars
351
3 stars
215
2 stars
107
1 star
241

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews mentioned cold or stale food, with several customers expressing disappointment in the quality of their meals.

Cleanliness

The cleanliness of the restaurant, especially the restrooms and play area, was frequently criticized, with some describing it as a sanitation hazard.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising employees while others reported rude or indifferent behavior.

Drive-Thru Efficiency

Several customers noted excessive wait times in the drive-thru, with some stating it took over 40 minutes to receive their orders.
  • SE
    Stephen Elkins
    Nov 17, 2025
    1.0
    Not sure what the point of ordering on the app is if you have to wait 20 minutes for the food. If you order 8 chicken sandwhiches expect to pay for buffalo sauce.
  • NG
    north green
    Nov 15, 2025
    1.0
    I placed a mobile order for a Quarter Pounder with Cheese, and this location managed to turn the simplest task into a complete disaster. When I arrived, my order was completely ignored and skipped. I stood there for almost 20 minutes waiting for something that takes 6 minutes to make. This place is a mess completely disorganized, slow, and clearly not paying attention to mobile orders at all. It honestly felt like nobody cared. If you want a McDonald’s that actually knows how to function, go to the one on S Post Oak. They’re busy, but somehow still faster, more reliable, and way more professional than this embarrassment of a location. I’m never wasting my time here again.
  • TW
    Travis Weaver
    Nov 12, 2025
    5.0
    They are slower than any other McDonald’s I go to but the food is fresh and they usually get the order correct. Just very slow
  • TB
    Tammy Butler
    Nov 9, 2025
    1.0
    This is to corporate office I had to call the police to come out to this location due to a homeless man I'm not yet getting out of my vehicle I see that he throwing food at the employees an come straight to my car spitting an this is not a safe place to enjoy a meal who knows what could happen to an other customer or a family coming with ther children . Corporate needs to listen to the employees it not fair to them they have to deal with this there's should not be nothing more important that you can't keep your staff and customers safety this location needs to have security!!!! Something has to be done is see other reviews an complaints owners more worried about a boiled egg or dive thru order take care of your staff .
  • RT
    R C Thomas
    Nov 8, 2025
    1.0
    The cashier was handed a 10 dollar bill in the drive through. Instead of using a pen or a glow light. He holds the dollar bill up to the window in the light. How stupid can he be ? I asked him why are you checking a ten dollar billto see if it is counterfeit. I asked him is this is how you were taught. I told him that to conterfeit a 10 dollar bill is waste of time paper and ink since my bill was close to 5 dollars. I asked to be to his manager. Of course she could barely speak english. That was when i found out the location is a Franchisee. Not a corporate location. I was pissed. All the time spent and wasted in line. This place is trash. I then called the corporate office to make a formal complaint. The are low class and prejudice. No receipt after I pay and shorting me my change on multiple occassions.

Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 2249 W Holcombe Blvd, Houston?

McDonald's is open daily from 5:00 AM to midnight.

Does this McDonald's location have a drive-thru service?

Yes, the drive-thru is open daily from 5:00 AM to midnight.