McDonald's

3.6
1862 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2424 Cypress Creek Pkwy, Houston, TX
77068, United States

Hours

Reviews

3.6
1,862 reviews
5 stars
772
4 stars
332
3 stars
319
2 stars
129
1 star
310

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and slow response times.

Food Quality

Many reviews mentioned cold or improperly prepared food, with several instances of missing items in orders.

Cleanliness

There were multiple complaints about cleanliness, including unsanitary conditions and issues with food safety.

Customer Experience

Several customers expressed dissatisfaction with their overall experience, citing disorganization and lack of attention from staff.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for excellent service and noted positive experiences with food quality.
  • EP
    Elizabeth Polanco
    Nov 13, 2025
    5.0
    Muy rico pollo no se espera demasiado y está fresco 😋 y gracias ala atención de allison
  • JM
    Joshua Melton
    Nov 7, 2025
    1.0
    No English at drive through or inside
  • LZ
    Lionso Zuniga
    Oct 25, 2025
    1.0
    Estuve media hora en este lugar cuando pedí me pedido estaba desubicado y tome el uno pone en la mesa el que le lleve su pedido ala mesa me tubiero 30 minutos cuando les enseñe el recibo me insiero esperar 5 minutos más 👎🏻 no lees recomiendo este Macdonal no dan un buen servicio
  • EA
    Eliud A
    Oct 24, 2025
    4.0
    Always open and I probably come here at least once every week, service is usually pretty good and they've gotten my order right for 3 months straight, overall its a decent location. Food is good for Mcds standards, can't complain!
  • MW
    MARO WORLD
    Sep 29, 2025
    5.0
    ⭐⭐⭐⭐⭐ I had a wonderful experience at McDonald’s! A big thank you to Sintia, who went above and beyond to make sure my order was just the way I wanted it. She made sure to avoid pork for me, and I really appreciate her care and attention. Excellent customer service and professionalism—thank you, Sintia, for making my visit great!

Frequently Asked Questions About McDonald's

What are McDonald's operating hours?

McDonald's is open 24 hours a day, 7 days a week.

When can I use the drive-through service at this McDonald's location?

The drive-through is open 24/7 every day of the week.