Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or mistreated.
Order Accuracy
A significant number of customers reported frequent mistakes with their orders, including missing items and incorrect modifications.
Food Quality
Several reviews mentioned substandard food quality, including cold items and improperly prepared meals.
Service Speed
Many customers expressed frustration with slow service times, both in the drive-thru and inside the restaurant.
Cleanliness
Some customers noted cleanliness issues within the restaurant, contributing to a negative dining experience.
KG
Kasha Gardner
2 days ago
1.0
I simply ordered a drink inside. No one came to the front for over 15 minutes. I tried getting the drive thru cashier's attention and she completely ignored me on several occasions. The manager came to give a order out and still didn't acknowledge me either. It wasn't until I went through the drive thru that I was able to simply get ONE DRINK. This is beyond horrible service and I use to work drive thru before myself on holidays and it was never this bad!
NZ
Nicholas Zeimetz
Jan 4, 2026
1.0
Ordered at the drive thru at 11:33am per the receipt. Pay and get up to the window and they ask me to pull up- that’s fine it happens. I don’t get my food until 11:48am. It’s super frustrating watching cars pull up 10 minutes after you and leave with your food before you get yours.
Get home and my kids meals don’t have apple slices. Go back to the McDonald’s and I’m told they don’t have apple slices today, they gave more fries - it would’ve been nice if anyone told me that when I ordered. I then explain I waited 15 minutes for my food and came all the way back here for items they never had and never told me they didn’t have- I requested a medium fry for my trouble.
The manager comes out and says “you waited 15 minutes?” in skeptical/demeaning tone. I explained the situation, and they threw a bag of fries at me. Not once did anyone apologize for the inconvenience for the wait, for not explaining there lack of menu items, or for the trouble of driving all the way back to the store for the items they never explained they didn’t have in the first place.
This happened at between 11:30am 12:05 pm on 1/04/2026. The manager was a white haired lady.
JV
JC Verde
Dec 31, 2025
1.0
This location just got worse and worse. Employees are very rude. Every time we’ve been there is an issue for us to get a refill on our drinks. We’ve had seen the same on others customers as well. They had people waiting long periods of time for a drink refill. They can see us standing there and when I asked them to please give us a refill they just replied “ one moment “ and they just keep doing wherever they doing. Today was the last time that I went there. I had a very bad experience and when I called and asked to speak with a manger, someone with a name of Francisco answered the phone and he just stayed quite the whole time. I really think he wasn’t even the manager. The whole place is a circus and the employees think is funny to be this unkind with customers. I know Spanish and I heard them talking on the back about the customers. Don’t go to this location, there are other fast food places with better customer service.
MJ
Manuel Jones
Dec 17, 2025
5.0
Fresh breakfast 1st thing in the morning.
AO
Amber Opperud
Dec 12, 2025
1.0
Every time I go to the drive through in the mornings , they are so rude! They mess up your order and act like it's your fault. It's the same people who are rude! They always take your code say it's invalid and keep your points . It's always the same lady in the drive through in the mornings taking orders. At this point I feel like she is just stealing the points . This has happened many times . Also they are so lazy every time I get a frapp it's always crunchy ice because they are to lazy to blend it correctly. This has happened many times! I will no longer come here in the mornings. I rather drive to a different location then to keep being treated rude! DONT COME HERE .
What are the regular operating hours for McDonald's at 2727 Bay Area Blvd?
McDonald's at 2727 Bay Area Blvd is open 24 hours a day, every day of the week.
Does this McDonald's location offer delivery service?
Yes, delivery service is available 24/7 from 4:00 AM to 3:59 AM daily.
Can I use the drive-thru at any time?
Yes, the drive-thru is open 24 hours a day, 7 days a week.
What types of payment does this McDonald's location accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What pickup and delivery services does McDonald's offer here?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery.
Is it possible to order McDonald's food through a mobile app?
Yes, you can order using the McDonald's App available on both Apple App Store and Google Play Store.
What types of food services does this McDonald's provide?
This McDonald's offers drive-thru, mobile ordering, McDelivery, gift cards, mobile offers, and WiFi.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include Redbox kiosk for rentals, Tommy's Restaurant & Oyster Bar for seafood, and Denny's diner for additional dining options.
Are there any educational or community locations near McDonald's?
Yes, University of Houston Clear Lake and UHCL Early Childhood Education center are nearby educational facilities you might visit.
What services can I find in the vicinity of this McDonald's?
Nearby you can find financial services like AMOCO Federal Credit Union and Edward Jones financial advisors, as well as healthcare providers including Space Center Family Dentistry and Houston Institute of Dermatology.