McDonald's

3.4
2126 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3025 Ella Blvd, Houston, TX
77018, United States

Hours

Reviews

3.4
2,126 reviews
5 stars
791
4 stars
386
3 stars
338
2 stars
153
1 star
458

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and long wait times.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about cold items and incorrect orders.

Cleanliness

There were mixed reviews about cleanliness, with some customers noting unclean conditions and others praising the neatness.

Pricing Issues

Customers expressed dissatisfaction with new charges for items that were previously complimentary, such as sauces and cups.

Speed of Service

While some customers experienced quick service, many others reported long wait times, especially for drive-thru and curbside orders.
  • CC
    Christina
    Nov 10, 2025
    1.0
    Do not eat here , run for your life. I got food poisoning and not to mention my burger was thrown together where none of the contents were actually ON the burger. That should have been my first sign not to eat it, but I figured it would be spit in if I brought it back in to have it remade since they were rude from the start.
  • DM
    Doris Martinez
    Nov 8, 2025
    1.0
    They overcharged me for my meal. The lady clearly couldn’t do simple math and charged me for the wrong item. My order was supposed to be $24, but I got charged $14.89 the first time and $14.23 the second time. I don’t know what kind of math that is, but it’s not right. The manager needs to double-check their staff because this was ridiculous.
  • RJ
    Ronald Cooley Jr
    Nov 1, 2025
    2.0
    Came.innfor breakfast before work. Ordered through the app ordered a bacon egg and cheese meal and a steak mcgriddle the biscuits tasted stale my hash browns was cold( mind you I only drove 2 minutes away) never had butter put in my mcgriddle youbcould see the butter. Won't be back it's always something wrong
  • WC
    William Cole
    Oct 30, 2025
    1.0
    Horrible customer service I ordered on the mobile app way before I got there and it still wasn't ready for at least 15 minutes and the lady at the window number one gave me an attitude
  • XI
    Xiadani Islas
    Oct 23, 2025
    5.0
    I don’t ever expect an out of this world experience at any McDonald’s but all three people who took my order, took my cash, and handed me my food were all very consistently nice. Drive thru was fast (took like 4 mins max) and my food came out fresh.

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 3025 Ella Blvd, Houston?

McDonald's at 3025 Ella Blvd is open daily from 6:00 AM to 10:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available every day from 5:45 AM to 11:45 PM.