Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,878 reviews
5 stars
1,071
4 stars
535
3 stars
396
2 stars
178
1 star
698
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with reports of rude staff and unprofessional behavior from both employees and managers.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food being served.
Speed of Service
Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, with some waiting over 20 minutes for simple orders.
Food Quality
Several reviews mentioned receiving cold or stale food, with complaints about the quality of items like fries and burgers.
Cleanliness and Environment
While some customers noted cleanliness and a pleasant atmosphere, others reported issues with the overall environment and service quality.
- CCChristian Caicedo6 days ago1.0Terrible service. Made an order on the app, and they left me waiting on the drive through while taking orders from people who came after me to the drive through.
- JBJay BNov 15, 20251.0Got order wrong 3 times I will never go back
- SVSheymeOs VideOsNov 11, 20252.0Seriously Manager hung up because she couldn't understand a little English. Very unprofessional.....
- PDPerla Esmeralda Perez DominguezOct 26, 20251.0The employee with black glasses and a grey shirt provided very poor customer service. I ordered three buffalo sauces through the kiosk, but due to a system issue, I only received one. When I explained the situation, she rudely told me I needed to pay for the other two sauces, even though my kiosk order clearly showed that I had ordered them for my chicken nuggets. I completed and paid for my order correctly, and the situation was handled unprofessionally.
- SLSamuel LedayOct 26, 20251.0I had just called the store too see if my food delivery is on its way and no answer nobody picking up the phone also now I have to go over there and talk to them
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 185 West Rd, Houston?
This McDonald's location is open 24 hours every day of the week.
Does this McDonald's offer delivery service?
Yes, McDonald's offers delivery service 24/7, including same-day and no-contact delivery options.
Is there a drive-thru available at this McDonald's?
Yes, the drive-thru is open 24 hours a day, every day.
What payment methods does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Can I order McDonald's food using a mobile app?
Yes, you can order through the McDonald's app available on both iOS and Android, or via their online delivery link.
What services are provided at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is McDonald's located in Houston?
It is located at 185 West Rd, Houston, TX 77037, USA.
Which nearby fast food restaurants are close to this McDonald's?
Nearby fast food options include Long John Silver's, A&W Restaurants, Chick-fil-A, and Raising Cane's.
Are there any nearby attractions or parks near this McDonald's?
Yes, splashtown in Spring, TX is a nearby water and amusement park you might enjoy before or after your visit.
What other amenities or services are nearby that customers might find useful?
Nearby points of interest include the Aldine Athletic Stadium for sports events, Shell gas station for fueling, and Hertz Local Edition for car rentals.