McDonald's

3.7
1516 reviews
Get DirectionsCallWebsite

Business Details

21189 Tomball Pky, Houston, TX
77070, United States
(281) 370-0000
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
21189 Tomball Pky, Houston, TX
77070, United States

Hours

Reviews

3.7
1,516 reviews
5 stars
648
4 stars
307
3 stars
234
2 stars
106
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and inattentive staff, with many experiences highlighting poor customer service and unprofessional behavior.

Order Accuracy

Numerous reviews mentioned issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback on food quality was mixed, with some customers noting that food was often cold or poorly prepared, while others found it satisfactory.

Speed of Service

Many customers expressed frustration with slow service, particularly during peak hours, leading to long wait times.

Staff Friendliness

Despite negative experiences, some customers praised specific staff members for their friendliness and helpfulness, indicating inconsistency in service.
  • RR
    Roy Rivas
    2 days ago
    4.0
    Its McDonalds Low expectations This one is clean and open 24 hours
  • DP
    Dustin Popp
    Nov 9, 2025
    1.0
    #2 Sausage, Egg, and chz w/hash brown and coffee. Once a week my order is missing something. This time it was egg on my sandwich. Done with McDonald's. Already home b4 I figured it out. If they ask if you want your receipt, say YES! Some employees are cool there, but some are flat out rude and confrontational. I'll just do Chikfil-a from now on.
  • AO
    Angel Orellana
    Nov 1, 2025
    1.0
    Really bad worker who was getting frustrated at simple questions refused a man his food told him to cancel the order then started a huge commotion started to cry and tell her coworkers. A veteran then asked her for veterans drink ad she was getting mad and started to disrespect him. MEET THE GRAHAMS
  • SM
    Sierra Marie
    Oct 28, 2025
    2.0
    Me and my husband were sitting infront of an elderly couple who seemed to know the two employees beside us. One of the employees apparently went back from break and the other who was a female was sitting alone for a few moments packing her stuff to leave when one of the managers who was a male came over and whispered something about someone named Maria wanting the girl to not be there??? They are a customer the moment they are not on the clock and what they asked her to do does not seem professional of all. Other than that the food was pretty good, the person who bought our food to us was good and fresh.
  • MM
    Marco Antonio Mora Matos
    Oct 26, 2025
    1.0
    The service is far from what you would expect from a fast-food restaurant it is very slow, and the staff are quite inattentive. They seem indifferent to their customers, which is unfortunate and not at all the kind of experience one would hope for.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's dine-in service?

McDonald's at 21189 Tomball Pky, Houston, TX is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

What time does the McDonald's drive-thru open and close?

The drive-thru opens daily at 5:00 AM and closes at midnight from Monday to Thursday and Sunday, and at 1:00 AM on Friday and Saturday.