Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
1,529 reviews
5 stars
655
4 stars
307
3 stars
235
2 stars
107
1 star
225
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff interactions.
Food Quality
Feedback on food quality was mixed, with some customers noting cold or improperly prepared items.
Customer Experience
Several reviews highlighted positive experiences with friendly staff, while others mentioned unprofessional behavior.
Order Accuracy
Many customers expressed frustration over incorrect or incomplete orders, leading to dissatisfaction.
- LLLeeann5 days ago5.0The young men working drive thru this evening were super nice and quick!
- ABAisha BennettDec 28, 20252.0Ok, this location used to be my favorite until today. Ordered my usual Filet O Fish meal with extra cheese ($1.19 extra) from the mobile app. When I got my order from the drive thru, they had taken one slice of cheese and split it into 2! I'd never had tht happen b4, so I went back around and the manager came to the window, apologized and replaced my sandwich. When I opened the new sandwich, THE ENTIRE BOTTOM BUN WAS MISSING! This time, I parked and went inside to return it. They made me ANOTHER sandwich and guess what, this time it was COLD !! After a brief back and forth with the manager, I was told to request a refund via the app. Went to the app and it told me to contact the restaurant for refund assistance. Went back inside and spent another 25 minutes with the manager b4 she finally agreed to give me a PARTIAL refund! The ONLY reason I gave this restaurant 2 stars and not 1 is because I usually like it here. Everything abt today's visit was unacceptable!
- CSCody SchulinDec 19, 20251.0YOU NEED A PICKUP WINDOW FOR JUST DOORDASH!!!! Unreasonable to have us waiting in drive thru line WHEN THE ORDER IS READY. Park vehicles to move them out the damn way, get a second lane something.
- JBjonah brownDec 11, 20251.0Its honestly so upsetting when you use the app to place an order. You select your pick up location first thing in the app. Then you use your coupon. Only for the pick up location to magically change when you hit place order. Now having to re place my order but unable to use my coupon. Now having to wait for a refund.
- JTJohn TeetersDec 4, 20251.0Usually go thru drivethru where id give this mcdonalds 4 stars. Went into lobby today. Ordered a double, triple cheeseburger and snack wrap. And waited 36minutes for my food as the service just looked over me. They finally asked me what i ordered 20 minutes after id been there and my food still took over 10min to get out. WORST SERVICE AND EXPERIENCE IVE HAD AT A MCDONALDS BAR NONE.
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's dine-in service?
McDonald's at 21189 Tomball Pky, Houston, TX is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What time does the McDonald's drive-thru open and close?
The drive-thru opens daily at 5:00 AM and closes at midnight from Monday to Thursday and Sunday, and at 1:00 AM on Friday and Saturday.
Can I get McDonald's delivered to my location?
Yes, McDonald's offers delivery daily from 5:30 AM to 10:30 PM on most days, and until 11:30 PM on Friday and Saturday, with same-day and no-contact delivery options available.
How can I place an order for McDonald's online?
You can place an order online through the McDonald's delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on both iOS and Android devices.
What payment methods does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa as payment options.
What services are available at this McDonald's location?
Services offered include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a nearby alternative for Caribbean or Latin American food?
Yes, Pollo Tropical, a Caribbean and Latin American fast food restaurant, is nearby and could be a great choice if you're looking for different flavors.
If I'm visiting this McDonald's, what beauty salons are located nearby for additional services?
Nearby beauty and hair salons include EarthDye and Classic Hair Lakewood, perfect for a beauty treatment before or after your meal.
Are there nearby services for roadside assistance or auto needs close to McDonald's?
Yes, Best Roadside Service provides auto insurance, towing, and emergency roadside assistance nearby for your convenience.
What is the address and contact number of this McDonald's location?
The McDonald's is located at 21189 Tomball Pky, Houston, TX 77070, and the main phone number is +1 281-370-0000.