Brand Certified
McDonald's
3.7(1542 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
21189 Tomball Pky, Houston, TX
77070, United States
Certified by McDonald's • Feb 22, 2026
(281) 370-0000
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.7
1,542 reviews
5 stars
659
4 stars
309
3 stars
236
2 stars
108
1 star
230
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and inattentive staff, with many customers expressing dissatisfaction with the service they received.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor food quality, leading to frustration and disappointment.
Speed of Service
Several reviews mentioned slow service, particularly in the drive-thru and curbside pickup, with long wait times being a common complaint.
Food Quality
Feedback on food quality was mixed, with some customers noting that food was often cold or poorly prepared, while others mentioned it being fresh and well-made.
- KWKenny Wilson2 days ago1.0Nwver get everything is pay for. Your game about pulling foward is stupid. Train yoir staff to be more efficient.
- CMCynthia MALONE6 days ago2.0I love the fries and Carmel macchiato always order the large. 😜 Those are the only things I like from there 😁
- KKKristian KirkwoodFeb 11, 20265.0Alan the manager gave use the best customer service
- TNThien NyugenJan 27, 20261.0The customer service given by the staff here needs to be reviewed by upper management. Rude cashiers, no greetings, and always in a rush to get me out of the window. They also act like they can’t give you a ranch sauce with our charging you even though on the when I order for pick up sauces are free. Won’t be coming here again. I can see from other reviews that im not the only one who’s experienced this here before either. At this point the whole staff needs to be retrained on proper customer service. I mean come on you work At McDonald’s not nobu…
- GAGusliana AraujoJan 18, 20261.0I just ordered through the drive-thru and they treated me horribly. The girl heard me speaking Spanish with my husband and immediately started yelling at us, saying we didn't speak Spanish there and that she couldn't serve us. She told us to leave, as she never listened to us and just treated us horribly. My husband took a breath and repeated the order. I hope you review your employees and put your prejudices aside because work is work. I want to clarify that I was a frequent customer until today.
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's dine-in service?
McDonald's at 21189 Tomball Pky, Houston, TX is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What time does the McDonald's drive-thru open and close?
The drive-thru opens daily at 5:00 AM and closes at midnight from Monday to Thursday and Sunday, and at 1:00 AM on Friday and Saturday.
Can I get McDonald's delivered to my location?
Yes, McDonald's offers delivery daily from 5:30 AM to 10:30 PM on most days, and until 11:30 PM on Friday and Saturday, with same-day and no-contact delivery options available.
How can I place an order for McDonald's online?
You can place an order online through the McDonald's delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on both iOS and Android devices.
What payment methods does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa as payment options.
What services are available at this McDonald's location?
Services offered include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Is there a nearby alternative for Caribbean or Latin American food?
Yes, Pollo Tropical, a Caribbean and Latin American fast food restaurant, is nearby and could be a great choice if you're looking for different flavors.
If I'm visiting this McDonald's, what beauty salons are located nearby for additional services?
Nearby beauty and hair salons include EarthDye and Classic Hair Lakewood, perfect for a beauty treatment before or after your meal.
Are there nearby services for roadside assistance or auto needs close to McDonald's?
Yes, Best Roadside Service provides auto insurance, towing, and emergency roadside assistance nearby for your convenience.
What is the address and contact number of this McDonald's location?
The McDonald's is located at 21189 Tomball Pky, Houston, TX 77070, and the main phone number is +1 281-370-0000.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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