Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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This used to be a good place for get a quick bite. The last two times I went to the drive thru recently was bad. The first time the girl was rude. A simple yes or no question I ask her about if they were serving breakfast she responded by saying "What does the menu board say?" There wasn't no time on there, just food and drinks. There was a $5.00 deal I saw on TV and I ask her if I could get it and again "Only what's on the menu board I can get". Then I told her she was being rude and I didn't appreciate it, she replied oh I was talking to a customer not you but I remember there was no one in front of me in the drive thru. I ordered for my daughter and at the window she said nothing to me. Not a word came out of her mouth.
The second time I ordered and at the window receiving my order I was missing my sausage egg McMuffin and another person told me I had to go either inside or back in line to get it because it was left off my order. Before they would get it for you now they don't want to do nothing for you plus I got none of the condiments for the big breakfast I ordered for my daughter and no cream or sugar for my coffee. What kind of service is that! They have definitely going down to a zero for me I should not give them any stars used to be a great place not no more.
CC
Collin
2 days ago
3.0
You need to tell your employees not to argue with customers or comment on the size of their order…
I’ll preface this by saying I’ve for McD’s before and was even a Crew Trainer.
I ordered curbside because I had my kid with me and I had also ordered a Big Arch (which has quarter patties), so I figured they would pull me anyway. Kind of a do them a favor/save them time kinda thing.
Not too long after checking in, I received the notification in the app that the order was on the way. I waited 10 minutes and didn’t have it. I get it - they likely marked it ready even though it really wasn’t yet because they’re trying to keep their metrics up - cool, it is what it is.
After waiting FIFTEEN minutes after the notification that it was ready, I pulled up to the drive thru and very politely asked if I could check on my order. The lady in the window was very kind and apologetic, and she immediately knew which order was mine once I showed her the notification and how long it had been.
Then a guy behind her pipes up and says “Oh, that big order?” and proceeds to grab it. (It was literally a Big Arch meal and a 20 piece nugget - not a “big” order. 🙄) He then proceeds to say “There’s no way it’s been that long.” So of course, I said through the window “I’ve got the notification right here if you wanna argue about it” and he walks away.
I immediately check the fries because I assume they’ve probably been sitting there. I politely ask for fresh fries, which I never do, but it was totally reasonable in this case. She obliges without hesitation, but of course the dude behind her has something to say about it.
The food turned out fine once I finally got it, but you need to give some of your employees a lesson in when to keep their mouth shut and make sure they actually give people their order if they’re going to mark it as ready long before it really is. One day they’ll run their mouth to the wrong person - luckily for him, that’s not me.
CG
Cassandra Gonzales
3 days ago
3.0
Stopped by Saturday morning for breakfast. The food was fresh and good, but the drive-thru wait was very long. After waiting quite a while, I had to go inside to ask about our order. The inside looked hectic and the staff seemed overwhelmed. Parking is very limited, and the drive-thru line was so backed up that some cars were waiting in the street just to get in.
KH
Kai H
Feb 27, 2026
1.0
Ordered breakfast before 10:30 on doordash but they decided it was too late for them to make it. I know it wasn’t a dasher issue because I had 2 assigned dashers that waited for 15 minutes each. My order wasn’t cancelled until 11:00am. It’s messed up how they wait so long to reject an order simply because staff wants to cut breakfast early. I could have ordered at another McDonalds that cuts the breakfast at 10:30 and was willing to make my order. Now I’m out of breakfast and $14 for 5 days. It’s not about the money just the inconvenience and lost time. McDonalds staff if you don’t want to deal with breakfast take it up with corporate and doordash, not the customer. If I can still order on the app it should be made.
BM
Bryan Myers
Feb 26, 2026
1.0
This is the absolute WORST McDonald's that I have ever seen in my 60+ years circling the sun. The dining room area was filthy. Homeless people were hassling the paying customers AND the crew members were rude. I ordered the Spicy McChicken meal and what I received was so overcooked and burnt it was almost inedible. The person calling out the order numbers for pickup obviously couldn't read, that or she didn't care as she blatantly called out the wrong customer number for my order. If that wasn't enough she was extremely rude to the guests, totally lacking in customer service skills. Save your money and eat elsewhere.
What are the regular operating hours for McDonald's at 1302 Westheimer, Houston?
McDonald's at 1302 Westheimer is open daily from 5:30 AM to 11:00 PM, except on Sundays when it opens at 7:00 AM.
When is the McDonald's drive-thru service available?
The drive-thru is open every day from 5:30 AM to 11:00 PM, with Sunday opening at 7:00 AM.
What delivery services does McDonald's offer at this location?
This McDonald's offers curbside pickup, delivery including same-day and no-contact delivery options.
How can I order food from this McDonald's online?
You can place an order online via their delivery URL or through the McDonald's App available in both the Apple App Store and Google Play Store.
What payment methods are accepted at McDonald's 1302 Westheimer?
They accept various payment options including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Are there any mobile apps to help with ordering at McDonald's?
Yes, you can order through the McDonald's App available for iOS and Android devices for a convenient mobile ordering experience.
Does McDonald's 1302 Westheimer offer WiFi and mobile offers?
Yes, this location provides free WiFi and offers mobile deals and offers to customers.
What nearby places can I visit around McDonald's at 1302 Westheimer?
Near McDonald's you can find attractions such as Global African Diaspora Awards, Redbox rental kiosks, Present Company bar, The Hair Shop beauty salon, and Royal Oak Bar and Grill among others.
What dining options are available close to McDonald's?
Nearby dining options include Pizza Hut for pizza, Emporio Brazilian Cafe for Brazilian cuisine and cafe experience, Sweetgreen for salads and health-focused food, and Nidda Thai Cuisine for Thai food.
What services or shops are located near McDonald's that customers might visit?
Near McDonald's there are various stores and services such as NP. Korea Shop (beauty and spa), StrainX Dispensary, LSF Milano mens clothing store, Label Houston clothing store, and several jewelry and watch stores including Ace Watch Estate Watch & Jewelry Buyers Inc.
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