McDonald's

3.5
1423 reviews
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Business Details

13145 FM 1960 W, Houston, TX
77065, United States
(281) 939-5623
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13145 FM 1960 W, Houston, TX
77065, United States

Hours

Reviews

3.5
1,423 reviews
5 stars
573
4 stars
261
3 stars
207
2 stars
109
1 star
273

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness, with some praising helpfulness while others reported rudeness and poor service.

Order Accuracy

Frequent complaints about incorrect orders and issues with drive-thru and mobile app orders.

Cleanliness

Some customers noted cleanliness in the dining area and restrooms, while others reported dirty tables and unsanitary conditions.

Food Quality

Inconsistent food quality, with some customers enjoying their meals while others received cold or improperly prepared items.

Efficiency

Service speed varied, with some customers experiencing fast service while others faced long wait times.
  • SP
    Sandra Padilla
    Nov 18, 2025
    5.0
    Deliciosa cómoda rápido.
  • HD
    Howard Derrick
    Nov 13, 2025
    5.0
    I don’t even normally do reviews cause McDonald’s service has been so bad at ones I visit. No service, nobody greets, long lines and people walk right past you if you not at the kiosk. But THIS one I got greeted, the person at the back ACTIVELY looked for my food and got it to me. I needed ketchup and even the guy coming off of BREAK asked what did I need and got it. It may be small but man that goes a long way.
  • KK
    Kallya203
    Nov 1, 2025
    2.0
    The girl who took my order was in a bad mood since I was at the drive-thru, and she practically threw the food at us through the window.she doesn’t has to smile but at least talk to us as a customer. If she hates working there, she should quit, because the customer isn’t to blame for her problems. There were two girls with straight hair, one brown hair and one black hair. The food was 10/10, but if the service makes me feel like trash, I’d rather go to another location even if it’s farther away.
  • JT
    Joanna Fernández Trujillo
    Oct 28, 2025
    1.0
    Mala atención pedi un smudin y me lo dieron por la mitad y mal elaborado es el peor lugar que les recomiendo y el señor que me atendió no sabe atender público
  • TH
    The Hammer Hammer (The Hammer)
    Sep 28, 2025
    5.0
    I hadn't been to this McDonald's in years. Construction in the area was horrible & I moved away. I had a chance adventure back in the area and I decided to stop in. Staff was fast, friendly, and very helpful. I asked for a bigger "to go" bag because I was on my motorcycle. I got it right away and with a smile. Can't beat that. Food was great when I got back to my room. Everything was prepared just the way I wanted it. Thank you for a great night of experiences and wonderful food flavors.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 13145 FM 1960 W, Houston?

McDonald's at 13145 FM 1960 W, Houston is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours for this McDonald's location?

The drive-thru at this McDonald's is open daily from 6:00 AM to 11:00 PM.