McDonald's

3.7
1837 reviews
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Business Details

12085 Veterans Memorial Drive, Houston, TX
77067, United States
(281) 893-5500
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12085 Veterans Memorial Drive, Houston, TX
77067, United States

Hours

Reviews

3.7
1,837 reviews
5 stars
816
4 stars
326
3 stars
260
2 stars
119
1 star
316

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and unhelpful responses to complaints.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Cleanliness

Some customers noted that the restaurant was clean, but there were also complaints about hygiene issues.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh items while others received cold or poorly prepared food.

Management Issues

Several reviews pointed to management problems, including unprofessional behavior and lack of effective training for staff.
  • JD
    joy davis
    Dec 30, 2025
    1.0
    this mc donald is horrible i mean by customer service they don’t care bout nothing when i asked for no ice in my drink the need to management the lady at the window was rude. yall need to better
  • JM
    Jessica Mier
    Dec 18, 2025
    5.0
    Fast, Clean, and friendly staff. The only mcdonalds I like to go to.
  • JW
    james wilson
    Dec 16, 2025
    1.0
    It says 24 hours but employees won’t answer the box and are inside playing on their phones. If they do answer they are rude and say that they are opening back up at 4. Maybe get some new employees
  • AR
    Anac Reyes
    Dec 15, 2025
    1.0
    How is it possible that it's so cold and this restaurant doesn't have heating? I asked an employee if they had heating and she said they don't turn it on. This needs to be reported.
  • DW
    Dezarae Wyre
    Dec 5, 2025
    5.0
    This McDonalds doesn’t receive enough love and I haven’t given them credit. For a long time, the fries are fresh, they get your order out quick n easy. I appreciate this location to its fullest. They do be handing the bag out the window real swift but lol they get the job done and done well that’s what matters. It has been like this I wanna say for a year or so now - whoever came to this McDonalds in management changed the game here but let’s not forget the employees who at large make this location what it is - Great Job Yall
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week, from Monday to Sunday.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 with options including curbside pickup, same-day delivery, and no-contact delivery.