McDonald's

3.7
1823 reviews
Get DirectionsCallWebsite

Business Details

12085 Veterans Memorial Drive, Houston, TX
77067, United States
(281) 893-5500
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12085 Veterans Memorial Drive, Houston, TX
77067, United States

Hours

Reviews

3.7
1,823 reviews
5 stars
808
4 stars
325
3 stars
261
2 stars
117
1 star
312

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and problems with mobile orders.

Food Quality

Several reviews mentioned food being served cold, over-salted, or not fresh, leading to dissatisfaction.

Cleanliness

Some customers noted that the restaurant was clean, while others reported unsanitary conditions.

Staff Training

Feedback indicated a lack of proper training among staff, affecting service quality and order accuracy.
  • CC
    C C
    Oct 22, 2025
    1.0
    I ordered 5 breakfast sandwich meals I wanted (2) syrups instead of jelly they charged me for I went back and forth about the charges how you gonna force me to get jelly i even explain to the staff that I’m allergic to jelly I end up requesting a refund
  • DS
    David Shaw
    Oct 18, 2025
    5.0
    Always a pleasure
  • KT
    Katia Teos
    Oct 8, 2025
    2.0
    Muy mala atención al cliente entrenen a su personal se pregunta por una promoción big mac contesta cajero yo no SE Como es que trabaja ahí y no están informados no saben precios
  • EM
    enrique M
    Oct 6, 2025
    1.0
    I hate to even give it 1 star, they deserve 0 stars. My family and I got really sick after eating at this location. We ordered 2 chicken nugget happy meals and a Big Mac meal for dinner. The next morning my kids started throwing up uncontrollably and diarrhea shortly after. I had to rush my kids to the urgent care. Decided to call the store to let them know of the situation, and only received a pathetic apology and denial of any wrong doing. Kind of brushed it off, acting like people have never gotten sick from eating McDonald. This is something very serious and should be handled more appropriately. The manager eventually started interrupting and cutting me off as I was speaking just to try to hang up the phone. Extremely disrespectful and unprofessional.
  • DA
    Dario Araujo
    Oct 3, 2025
    3.0
    Está bien, limpio, con baños públicos
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week, from Monday to Sunday.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 with options including curbside pickup, same-day delivery, and no-contact delivery.