McDonald's

3.6
2085 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12614 Tomball Pky, Houston, TX
77086, United States

Hours

Reviews

3.6
2,085 reviews
5 stars
869
4 stars
403
3 stars
299
2 stars
143
1 star
371

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Consistency

While some customers enjoyed the food, many noted issues with cold or incorrect items, and inconsistent quality.

Staff Attitude

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of attention to customer needs.

Order Accuracy

A significant number of customers experienced problems with missing items or incorrect orders, indicating a need for better order management.

Cleanliness

Some customers appreciated the cleanliness of the restaurant and restrooms, while others reported unsatisfactory conditions.
  • GB
    Guillermo Badillo
    4 days ago
    4.0
    Aveces tardar mucho en servir
  • NG
    Norma Gutierrez
    4 days ago
    2.0
    Every visit is something different with this location. Mobile ordering wait time is ridiculously long. They delete orders off screen to save time, but forget what orders are waiting outside. Then they tell you its the menu change, busy busy busy, LIES because the food has been sitting there for definitely over 10min, only drinks were missing. Manager has to do better at delegating with her crew. This was at 10:30am. I understand lunch change is a hassle but if the food is just sitting there the manager isnt doing something right.
  • IM
    Irian McDonald
    Oct 30, 2025
    5.0
    They did great
  • AL
    Ash LO
    Oct 12, 2025
    1.0
    Guys i think im going to stop getting chicken nuggets at this location. They visually look fine. But it's been like 3 different times that my nuggets taste like fish.
  • DM
    D M
    Oct 4, 2025
    5.0
    Definitely the best McDonald's in the area. They are USUALLY pretty good at keeping the line moving and getting your order out at a reasonable time. The food is decent for the most part, I dont usually have issues with cold or wrong orders and the staff is pretty chill and nice. I avoid other McDonald's in the area where my order is usually cold and wrong and the employees look at you like they hate you just for trying to get some food. Keep up the awesome work!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on weekdays?

McDonald's is open 24 hours from Monday to Thursday, and on Friday and Saturday with no closing hours. On Sunday, it operates from 12:00 AM to 11:59 PM.

What time does the drive-thru open at McDonald's?

The drive-thru operates 24/7 every day of the week.