Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
2,599 reviews
5 stars
1,135
4 stars
519
3 stars
396
2 stars
153
1 star
396
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, including managers, leading to a negative customer experience.
Food Quality
While some customers enjoyed the food, there were multiple complaints about stale or incorrect orders, and issues with food freshness.
Cleanliness
The restaurant was noted for being clean by some customers, but others reported unsanitary conditions and a chaotic environment.
Service Speed
Many customers experienced long wait times, particularly in the drive-thru, with some describing it as the slowest they have encountered.
Staff Attitude
Several reviews mentioned staff displaying a lack of empathy and professionalism, contributing to an overall negative atmosphere.
- VMVictoria Mendez5 days ago1.0Horrible llega uno para recoger pedidos y lo tratan muy mal muy mala atención al costumer
- LMLuis miguel MorellNov 16, 20253.0Buena atencion,no mucha demora en la entrega y bien terminada los pedidos
- RWRebecca WilliamsNov 6, 20255.0Amazing food and staff
- RDRoxanna DerozanOct 17, 20253.0The young lady taking the order had a terrible attitude. But the food was hot & good!!
- ARAnyi RodriguezOct 17, 20251.0Very rude managers this is the second time they have ignored me and decided to just walk away when I am talking to them This time they have decided to close the store and tell us they are close with our mobile not refunded no apology nothing Evelyn and cynitha are very un equipped to be managers As well lying giving us different names Closing the store 45 mins before With 5 cars behind us
Frequently Asked Questions About McDonald's
What are the opening hours for McDonald's at 12625 Westheimer Dr, Houston?
McDonald's is open daily from 5:00 AM to midnight.
When is the drive-thru open at this McDonald's location?
The drive-thru is available daily from 5:00 AM to 12:00 AM.
What time can I order delivery from McDonald's?
Delivery service is available from 6:00 AM to 10:00 PM every day.
Does McDonald's offer curbside pickup or no contact delivery?
Yes, this location offers curbside pickup, delivery, same day delivery, and no-contact delivery options.
What are the accepted payment options at McDonald's?
You can pay with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order McDonald's food using their mobile app?
You can order through the McDonald's App available on iOS via the App Store and on Android via Google Play.
What nearby restaurants can I visit along with McDonald's at Westheimer Dr?
Nearby restaurants include Izakaya Hi (Japanese cuisine) and Sylvia's Enchilada Kitchen (Mexican food), great options if you want to explore different dining experiences in the area.
Are there any nearby dental clinics close to McDonald's on Westheimer Dr?
Yes, nearby dental clinics include Apple Dentist -Westheimer, Apple Dentists, and LUMN Smiles for various dental services.
What other services or shops can I find near McDonald's at 12625 Westheimer Dr?
Nearby services include PLS Loan Store and PLS Check Cashers for financial needs, ecoATM for recycling electronics, and Metro by T-Mobile for mobile phone services.
Does McDonald's at this location have WiFi and mobile ordering options?
Yes, this McDonald's location offers WiFi, mobile ordering, mobile offers, McDelivery, and drive-thru services.