McDonald's

3.9
3391 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12350 Eastex Fwy, Houston, TX
77039, United States

Hours

Reviews

3.9
3,391 reviews
5 stars
1,591
4 stars
709
3 stars
509
2 stars
198
1 star
384

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently noted that service was fast, especially during busy lunch hours.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Feedback varied on food quality, with some praising fresh items while others complained about cold or poorly prepared food.

Customer Service

Customer service experiences were mixed; some staff were described as friendly and helpful, while others were reported as rude or unprofessional.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with the bathrooms and dining area.
  • EZ
    Erick Zuniga
    5 days ago
    5.0
    Es El Mejor restaurante de Houston.El restaurante es valiente, alegro,y amabe.El servicio es bueno y no necisitas esperar mucho.Pedi 10 nuggets de pollo.Yo recomiendo el mcfurry porque es muy Bien,pero yo les sugiero el fish fillet porque el pescado y queso no es una Buena combinacion. That will be a free adult stranger things meal thank you.
  • DG
    Diego Gaspar
    5 days ago
    5.0
    The food was great. The $5 Spicy McChicken meal was fresh and the taste was great. The service was also on point. They came quick with the food, It was a wait of max 10 mins. The restaurant was clean, well managed, and affordable. I definitely recommend others to come and visit.
  • SQ
    sayleen Quinn
    Nov 17, 2025
    1.0
    Why do they always take their sweet time with Mobil orders why can’t y’all be like chick fill a you order and getting their your food is literary waiting just to be given to you why do they always start making the dam order right wen you get their what’s their problem what’s the whole dam point for doing Mobil orders online if you can order a dam hour ahead of time and they still don’t have your food ready ???
  • AP
    America Partyrentals
    Nov 15, 2025
    1.0
    Very bad costumer service from the store manager, I waited 21 mins to get my order and when I approached to the manager she answered me very rude telling me that she was doing what she can. Will not come back here again. If you come here, be prepared to wait for your order at least 15 mins or more.
  • KG
    Ka'Nia Glass
    Nov 2, 2025
    1.0
    No matter the time of day I have had an issue at this location almost every visit. between the line always being literally wrapped around the building and the food usually not right its ridiculous at this location. I've never really liked McDonalds food but loved working there and because I know how things are suppose to be run its very frustrating to come here and things are done wrong from the drive thru lack of speed to the quality of the food and or accuracy of the order. Todays issue was a ripped $20. Not missing a piece just ripped and they "couldn't accept it." In my days working fast food you put a piece of tape on it as long as its whole and you move on. I went to the little york location with the same $20 and there was no issue with it. I will not be returning to this location.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 at this location.