Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
2,645 reviews
5 stars
1,131
4 stars
532
3 stars
400
2 stars
174
1 star
408
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted unprofessional and rude behavior from staff, particularly in the drive-thru and during order handling.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions, including flies and dirty dining areas, which negatively impacted the dining experience.
Speed of Service
While some customers noted quick service during busy times, others experienced long wait times and slow order fulfillment.
Food Quality
Mixed feedback on food quality, with some praising freshness while others reported cold or improperly cooked items.
- KEK Abigail Estrada3 days ago1.0Terrible customer service and awful drive through times and cashier.
- OBOsas Booga3 days ago5.0CHICKEN STARS CHICKEN STARS CHICKEN STARS MANGO MANGO MANGO MANGO MANGO MUSTARD MUSTARD 67 67 67 67 67!!!!
- NNNathaly4 days ago1.0When is the frappe machine working? Seems like never. Must be there for looks. And then they refused to give me my money back the same day I have to wait for 2 -3 days to get my refund in the card know I don’t have money to buy me my coffee
- RKRonnie KelleyNov 7, 20251.0This is the second time go through the drive thru at this location. The first time I ask for all to be cooked fresh. I was sent to curb side pick up waited 20 minutes only to get home and everything was dry and cold. Do today in the drive thru thinking it’s 11:30 everything should be hot and fresh. First the person taking my order didn’t complete my request only to send me to 1rst window to make changes to what he ordered me. Again sent to wait in picked up area to wait again. What I got home with about 5 minutes away was a cold dry burger semi hot fries and and a warm shake. So very disappointed and I miss the money I should have just thrown in the trash with my lunch
- JBJosh BentonOct 21, 20251.0Extremely disrespectful, my wife ordered several items from the online menu that specifically showed the monopoly pieces that come with, but the lady (Anna) refused to give us our monopoly pieces, cutting us off several times saying "I dont care, cant give you the pieces because it doesnt come with it." When we pulled up the order on their app and showed that, that specific item came with the monopoly piece, she still repeated "I dont care I cant give it to you" no respect no curtousey or even an explanation. We demanded a refund and left. This was our first time returning to this location after 5 months when we encountered rude customer service from this same location. Customer service and retraining is highly recommended! Especially for (Ana)
Frequently Asked Questions About McDonald's
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours every day of the week.
When is the delivery service available at this McDonald's?
Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:30 PM on Friday and Saturday.
Does this McDonald's offer drive-through service and what are the hours?
Yes, this McDonald's offers 24/7 drive-through service every day of the week.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Can I order food for curbside pickup or contactless delivery?
Yes, McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Where is this McDonald's located?
It is located at 12020 Northwest Fwy, Houston, TX 77092, USA.
How can I order McDonald's food online or through an app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android devices.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include Starbucks for coffee, Shell gas station for fuel or convenience needs, and Old towne kolaches bakery for fresh pastries.
Is there a bank or ATM close to McDonald's for cash withdrawal?
Yes, Chase Bank and Chase ATM are nearby locations where you can access banking services or withdraw cash.
Are there any pet-related services close to McDonald's?
Yes, Petcare Express and Petco Grooming are nearby for veterinary and pet store services.