McDonald's

3.5
2397 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11695 Gulf Freeway, Houston, TX
77034, United States

Hours

Reviews

3.5
2,397 reviews
5 stars
909
4 stars
443
3 stars
380
2 stars
190
1 star
475

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and frequent order mistakes.

Cleanliness

Customers reported dirty dining areas and unsanitary conditions, with many mentioning dirty tables and unclean facilities.

Food Quality

Several reviews noted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.

Management Issues

Feedback indicated problems with management, including unprofessional behavior and lack of support for staff and customers.
  • KC
    karmen Cee
    1 day ago
    1.0
    Came in for a quick coffee and big boy they have worming the register with glasses literally told me to hold on since he was so busy on his phone smh ... this happened about 4:50 pm on 1/11 if upper management would like to confirm footage since you guys have cameras ... should really get rid of useless staff like that
  • ET
    Eugene Tornow
    3 days ago
    2.0
    During lunchtime and they weren't even busy, sending everybody in the drive thru to park and wait. All I ordered was a black coffee, a SINGULAR MEDIUM BLACK COFFEE and they immediately send me to wait as well. How the heck are you not able to handle the simplest of orders in a timely manner?
  • YM
    Yellowstone Inc. music
    Dec 14, 2025
    1.0
    Why why the buns hard hard crunchy come on let them kid's work in there messy up every thing I was hungry too and the chocolate shake had too much chocolate in it around 5 pm that shift need a refund
  • RF
    Ricardo Flores
    Dec 13, 2025
    4.0
    They were overwhelm in the rush hour around 10 am, some tables were dirty, I was patient waiting for my food, restaurant looks it has been remodel, looks nice, food was the same as another McDonald's
  • JP
    Jose Perez
    Dec 4, 2025
    1.0
    I only come to this location because its the closest. Bad service, the manager always has an attitude and is rude to her employees and customers. Some employees must be either dumb or not trained properly. They can't even get a simple coffee correct. You would think when you tell them how much cream and sugar you want they would put it in your coffee. Nope, I got a black coffee. They mess up orders almost all of the time. I always have to check the bags to make sure they put everything in and they still get upset when you call them out on it. Terrible service

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's at 11695 Gulf Freeway, Houston, TX?

McDonald's is open 24 hours a day, every day of the week at this location.

When is the delivery service available at this McDonald's?

Delivery is available daily from 4:30 AM to 3:30 AM the next day.