McDonald's

3.4
1987 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13882 S Post Oak, Houston, TX
77045, United States

Hours

Reviews

3.4
1,987 reviews
5 stars
741
4 stars
370
3 stars
252
2 stars
155
1 star
469

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Service Speed

Many customers reported slow service, with long wait times for food orders.

Customer Service

Numerous reviews highlighted rude or dismissive staff, contributing to a negative dining experience.

Cleanliness

Concerns about cleanliness, particularly in restrooms, with reports of unsanitary conditions.

Management Issues

Customers expressed dissatisfaction with management's handling of staff and operational problems.
  • MD
    Mya Deason
    3 days ago
    1.0
    I wouldn’t come to this location if you are African American. I waited over 30 minutes in curbside pick up while it was confirmed in the app. I had to come inside the location to be stared at like a deer looking at headlights. Just to be told I never confirmed my order and they didn’t have it. They didn’t try to look for it , other than speaking to each other and giving me a side eye like I was a problem. The girl who had on the red shirt tonight exposed herself when her manager asked about the order , most likely gave it away or kept it. Even after that they was still denying the order was never made. After 1 hour finally they decided they had to put in the order again, while the short boy with the yellow shirt kept giving me a side eye for no reason. They ended up missing a drink and did not give me 2 cup holders instead stacked it up on one along with 2 bags. While seeing my hand is currently injured. Instead of walking away and ignoring me thinking i was going to walk away with losing almost $40, yall should admit yall was wrong and fix yall face and eyes. The young workers just want to get an reaction from me thinking they stares made me scared. Do better training for these kids they need help.
  • FJ
    farrah jackson
    4 days ago
    1.0
    My quater pounder still had the paper on the meat on it with tha paper still on it and served it to me like that
  • HM
    Hill Moss
    Nov 17, 2025
    1.0
    They need to hire people who understand English and can read better because everytime I ask for no sauce and no cheese they give me meat cheese and bread instead..It’s not the cashier fault because my receipt is correct it’s the cooks fault who don’t understand what no sauce no cheese means..It’s not that hard to comprehend
  • JP
    Jasminee Pulido
    Nov 16, 2025
    3.0
    I like that they are always nice. The food is always fresh they actually give you enough fries not like other mcdonalds that fill it half way. They are slow but food is always great. They never give you ketchup even after you ask. The only thing I do not like is that there is always homeless people asking for money. They stand at the door, at the speaker and evem at the pick up window! It’s really uncomfortable waiting for your food and a homeless person is just standing there staring at you.
  • JR
    Joanna Rodriguez
    Nov 12, 2025
    1.0
    They never get my order right I am always repeating my self and I still end up leaving with my order wrong the lady’s are rude too when I tell them it’s wrong and I end up paying more and they don’t give the stuff plus there is always homeless by the speaker all the time I can’t even order they are always trying to talk to you

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 13882 S Post Oak, Houston?

McDonald's at 13882 S Post Oak, Houston is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-through service?

Yes, this McDonald's offers a drive-through service 24/7.