McDonald's

3.6
2201 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
14099 Northwest Freeway, Houston, TX
77040, United States

Hours

Reviews

3.6
2,201 reviews
5 stars
864
4 stars
458
3 stars
367
2 stars
172
1 star
340

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru and curbside pickup, often requiring them to park and wait for their orders.

Customer Service

While some customers praised the friendly and helpful staff, others experienced rude service and issues with order accuracy.

Order Accuracy

Multiple reviews highlighted problems with incorrect orders and missing items, leading to customer frustration.

Food Quality

Feedback on food quality was mixed, with some customers enjoying the food while others found it unsatisfactory or poorly prepared.

Cleanliness

The restaurant was noted for being clean, although some customers expressed concerns about cleanliness during busy hours.
  • AD
    Arthur Davis
    5 days ago
    5.0
    You made my 2025 Veteran's a blast. Thank you!
  • AC
    Angel Carriaga
    Nov 13, 2025
    1.0
    Had a curbside order, was waiting outside for 15 minutes, never got my order. Not sure what difficulties this location is dealing with but this seems to be an issue. Another time I did curbside the employee had to come out and look at my app because no one had brought out the food and they had to go make it. Not sure if online orders aren’t showing up right away or what’s going on. Most times I go it’s not busy, there’s no line stacked in the drive thru. So I don’t understand what keeps holding them up from serving curbside orders.
  • BS
    B Sal
    Nov 5, 2025
    5.0
    Morning drive thru crew is always on point, line gets long but it moves super fast. Food is always hot and fresh
  • JS
    Jessica Soliz
    Oct 16, 2025
    4.0
    I love this location! Very nice workers and awesome customer service I just hate how basically every time you don’t get your order without having to go park in a numbered spot. The spots are in a very inconvenient spot and creates hazards in the parking lot. You would think if you make a mobile order when you get there it would be ready since they knew you were coming but you still have to wait for your order. Most definitely not a “fast” food location
  • LA
    L Alvarado
    Oct 12, 2025
    5.0
    Ordering on the app for curbside pickup is super easy. I love the Hi-C orange drink. The young man who delivered my food to my car was very friendly and went back inside to get me some grape jelly for my breakfast sandwich. Love this McDonald location for curbside pickup

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 1:00 AM on Fridays and Saturdays, and 6:00 AM to midnight on Sundays.

What are the drive-thru service hours?

The drive-thru is open from 5:00 AM to midnight Monday through Thursday, 5:00 AM to 1:00 AM on Fridays and Saturdays, and 6:00 AM to midnight on Sundays.