McDonald's

3.3
2971 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
111 A West Rankin, Houston, TX
77090, United States

Hours

Reviews

3.3
2,971 reviews
5 stars
1,091
4 stars
470
3 stars
424
2 stars
235
1 star
751

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude and unprofessional behavior from staff, particularly from management.

Service Speed

Many reviews highlight slow service, especially during peak hours, with long wait times reported in both drive-thru and in-store.

Food Quality

Customers reported inconsistent food quality, with some receiving cold or incorrect orders, while others praised the freshness of their meals.

Cleanliness

While some customers noted the store was clean, others reported unsanitary conditions and issues with restroom cleanliness.

Staff Attitude

Several reviews mentioned a lack of attentiveness and professionalism among staff, with complaints about gossiping and poor customer interaction.
  • DJ
    Destin Johnson
    4 days ago
    1.0
    Shitty. ordered my food waited they change the menu to breakfast. And after the fact nobody came to take my order. And previous orders a Platter and They forgot my Pancakes and Sausage. Literally only had a biscuit and eggs
  • DB
    Denise Jeanette Beard
    Nov 15, 2025
    1.0
    Worst Mc Donald's in the whole state of TEXAS. Especially the night crew members. Rude and I can only hear employee's shouting on each other, or loud music. Made me wait 30 minutes for my order in the drive thru. When asked why, one of the employee replies, went for much needed smoke break and to mind my own damn business. I always respect Mc Donalds employee for their hard work, sincerity and efficiency. I wanted to be vocal about this particular Mc Donalds Location. Also morning manager do not speak English and calls translator to assist. I asked for plain egg muffin without any meat for my nephew, and I was given Egg sausage muffin. When I ask for refund, the employee ignored and gave me the same sandwich saying they changed it. Owner/Manager/Supervisor - Please look into this matter.
  • JG
    Jennifer Gamble
    Nov 10, 2025
    1.0
    I had a order I had to pick up and I have been waiting for 30 minutes with just me in line nobody else and then my order was giving to someone else and they was not going to make another one , I was dissatisfied and disappointed in the service
  • LH
    Laurence Howard
    Nov 5, 2025
    1.0
    THIS STORE IS NOT 24 HOURS. It’s constantly closing early and not opening. I’ve had this issue multiple times both early morning and late nights. As a customer and a delivery driver they have been closed and I’ve had to cancel my order/take a loss. If they aren’t open 24 hours then they need to update their operating hours.
  • PW
    Paige Warren
    Nov 4, 2025
    1.0
    This restaurant is very poorly organized. The employees are extremely poorly trained in customer service and are incredibly slow. How is it possible that it takes 30 minutes for two fries and two sodas? And when you complain, they treat you with a very rude attitude. It's a disgusting place.

Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 111 A West Rankin, Houston?

McDonald's at 111 A West Rankin, Houston is open 24 hours a day, seven days a week.

Does McDonald's at this location offer drive-thru service?

Yes, this McDonald's location offers a drive-thru service that operates 24/7.