Mad Dogs

4.4
325 reviews

About

Restaurant

Location

Mad Dogs
11150 Westheimer Road, Houston, TX
77042, United States

Hours

Reviews

4.4
325 reviews
5 stars
252
4 stars
26
3 stars
9
2 stars
11
1 star
27

What are people saying?

AI-generated from recent customer reviews

Food Quality

Food quality varies significantly; some customers enjoyed the hot dogs and burgers, while others reported cold or poorly prepared items.

Customer Service

Customer service experiences are inconsistent; some praised the staff for being friendly and helpful, while others criticized the lack of attention and poor communication.

Pricing

Many customers found the prices to be high relative to the quality of food received, leading to dissatisfaction.

Atmosphere

The atmosphere is generally described as casual and welcoming, though some noted cleanliness issues and distractions like flies.

Order Accuracy

There are frequent complaints about missing items and incorrect orders, indicating a need for better order management.
  • MG
    Mark Golden
    1 day ago
    2.0
    Hot double smash burger and cold hotdog. To the young man working today 11/23/25 at about 11am. Your attitude towards customers reflects the way you are treated. Walking up to me as Im reading the menu that is displayed and telling me you no longer use that... you could have told me good morning and thanks for coming in, then you could ask to take my order. I didn't know I now worked there and had to put my own order into a machine. Wouldn't hurt to give a little better customer service. That was my first and last time in that shop.
  • LC
    L C
    2 days ago
    5.0
    If you need a good beefy hot dog once in a while with lots of good fixins this is the place.
  • BB
    Berryspie
    3 days ago
    5.0
    Ya’ll I had the best burger here at Mad Dogs that I’ve had in a long time! So fresh, juicy and delicious 😋. The meat was so fresh and seasoned to perfection. Wish I had taken a picture, I gobbled it up so fast. Fries on point and the Dublin Vintage cola in a glass bottle was good too.
  • SS
    Shabritli “S & S squad Support”
    Nov 10, 2025
    1.0
    Ordered twice through uber..1st night was okay hot dogs arrived cold very surprising since we live like 5 minutes away & I was a gm for cava and five guys for years so hot dogs hold heat especially in containers. They were so cold cheese was congealed. Second time I almost through up....the hot dog was so mooshy and tangy like it was old and it was cold. My partner usually eats all my left over and they were even disgusted. Macaroni totts the best thing that arrived. Yet sad I thought I'd enjoy having a hot dog place close smh. I know buisness may be slow, but please don't sale old meat. There's is no rush ensure hot dogs are cooked properly they will not arrive cold and beef shouldn't be soggy.
  • NN
    nozrep
    Oct 15, 2025
    1.0
    how can an owner expect their business to succeed in the long run if the workers do not bother with even the most minimal amount of customer service? answer: you can’t. you will fail. I walked in, started looking at the menu to decide. several moments later a worker peeked out from behind the kitchen and said hi. i said hi too. I figured they were getting ready to take my order. couple more minutes pass. then i’m like where did she go. I did not call out for them. I just stood there waiting to get my order taken like an idiot. Eventually, a couple more minutes later, she peeks out from the back, again, and says, ohh you put your order on the screen there. Did not take one step forward from the back to even bother to show me. I grant that i did not see the order screen also, and that is on me that i did not see the order screen. Nevertheless, this business is built not only on good food, but also customer service. Good customer service. I get it, this is not server restaurant. This is a fast casual cafe style restaurant. That is fine. And still, waiting a really long time to even bother to greet your customers is unacceptable. I worked in restaurants, and we were trained to ALWAYS greet ALL customers within 45 seconds. period. full stop. Also i’ve never ordered on a touch screen. How in the world am I gonna know? Most of your potential customers are not youngsters like the lady who had no idea what customer service is and pointed at the screen to order from 20 feet away. That is unacceptable. This is a brutally competitive business in our city, and you are going to go bankrupt because of that. And there are literally hundreds upon hundreds of burger spots and hot dog spots in this city to choose from. Your move. Goodbye.

Frequently Asked Questions About Mad Dogs

What are the opening hours of Mad Dogs?

Mad Dogs is open every day from 10:30 AM to 2:00 AM.

Where is Mad Dogs located?

Mad Dogs is located at 11150 Westheimer Road, Houston, TX 77042, US.