Jimmy John's

3.7
186 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1270 Fry Rd, Houston, TX
77084, United States

Hours

Reviews

3.7
186 reviews
5 stars
94
4 stars
32
3 stars
7
2 stars
13
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported unprofessional behavior and rude interactions.

Delivery Issues

Numerous complaints about slow delivery times and incorrect orders, with some customers expressing frustration over the 'freaky fast' promise not being met.

Food Quality

Feedback on food quality is varied; while some customers enjoyed their sandwiches, others reported issues with incorrect orders, unsatisfactory portions, and even foreign objects found in food.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, contributing positively to their experience.
  • ET
    Excel Tutor
    3 days ago
    5.0
    Great experience today from Edwin and crew. He made us feel at home, was patient and accommodated all of our requests. We’ll be back!
  • BJ
    Bianca Jones
    Dec 20, 2025
    1.0
    By far the worst service experience I’ve had. There was a major communication barrier, which made ordering unnecessarily difficult. In a front-facing customer service role, clear communication is essential, and unfortunately that was missing here. I had to point at ingredients just to get through the order. I understand everyone deserves a job, but basic English communication with customers should be a requirement. Thankfully, there was another location nearby that provided much better service.
  • MM
    Maddy
    Dec 16, 2025
    1.0
    I came in tonight at 8:15 PM and was met with unprofessional behavior from the two women working at the time. I greeted one who finally stepped up to the register and received no response only dismissive looks. When I said “never mind,” they laughed about it. It’s not a customer’s fault that employees are unhappy being at work.
  • DE
    Derrick Eltz
    Oct 25, 2025
    2.0
    I'm writing this review to make note that this place of business can't take directions. Half of the orders I have made through them have gotten to me wrong, as in entirely wrong sandwich or onions when there shouldn't be. I will no longer be purchasing anything from this location and deleting the app.
  • HH
    homar hernandez
    Aug 20, 2025
    5.0
    Great sandwich.