Jimmy John's

4.0
369 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1830 E Nasa Pkwy, Houston, TX
77058, United States

Hours

Reviews

4.0
369 reviews
5 stars
209
4 stars
67
3 stars
26
2 stars
19
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with several mentioning unfriendly attitudes and lack of assistance.

Food Quality

While some customers enjoyed the sandwiches, others complained about incorrect orders, lack of ingredients, and declining quality.

Cleanliness

Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary practices by staff.

Speed of Service

Customers expressed frustration with slow service, particularly during busy hours, contradicting the brand's promise of 'freaky fast' delivery.
  • AP
    Amanda Penney
    5 days ago
    5.0
    Clearly Jimmy John’s has heard people’s complaints because they have turned it around big time! Wow! I went in yesterday evening (1/6 around 6:30/7pm) and they had my sandwich ready before I even finished paying and were SO NICE! Not a single person was on their phone or had their AirPods in. It was clean and my sandwich was delicious. I hope this wasn’t a one time thing because I stopped going to Jimmy John’s because of how horrible this location was. I took a risk and it paid off! Thank you to whoever whipped this location back into shape. Keep up the professional standard! It worked and shout out to the 3 very kind people who worked the evening shift yesterday. Props!
  • DP
    Dawn Pajak
    Dec 20, 2025
    1.0
    The employees are so unfriendly! Just rude and we felt rushed ordering! Gave us 2 sandwiches and a pickle … no bag no napkins! We had to get our own! Never again!
  • MJ
    Mel J
    Dec 6, 2025
    3.0
    The food is decent every time I’ve gone for lunch. What I haven’t appreciated is that despite how bubbly and friendly I try to be to the staff, that is never returned. The staff here seems to be some of the most unhappy, miserable people. I understand working at Jimmy John’s might not be the dream job, but a little kindness and friendliness to others would go a long way. Please be nicer.
  • KS
    Kelly Shine
    Nov 21, 2025
    5.0
    Great place!!!
  • JS
    James H (SmokeyBearTTV)
    Oct 21, 2025
    5.0
    Great food fast service great atmosphere overall great experience will definitely be back for lunch