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Jimmy John's

4.0
(372 reviews)

Business Details

1830 E Nasa Pkwy, Houston, TX
77058, United States
(281) 335-1210

About

Sandwich Restaurant

Location

Jimmy John's
1830 E Nasa Pkwy, Houston, TX
77058, United States

Hours

Reviews

4.0
372 reviews
5 stars
209
4 stars
68
3 stars
26
2 stars
19
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with instances of staff being unfriendly and dismissive.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including missing items and wrong ingredients.

Cleanliness

Several customers noted cleanliness issues, particularly with dirty tables and unsanitary practices among staff.

Food Quality

While some customers enjoyed the food, others expressed disappointment in the quality and preparation of their sandwiches.

Speed of Service

There were mixed reviews on service speed, with some praising quick service while others experienced long wait times.
  • EE
    Ed
    Jan 23, 2026
    1.0
    Made a mistake in order (duplicate). Store personnel refused to help even though order had not been processed yet.
  • AV
    Abel Villagomez
    Jan 19, 2026
    1.0
    Some of the workers acted as if I was invisible. I guess I had to be a female because as I was there, a very beautiful female came in and they took no time to attend to her. I will never go back to that organization.
  • CK
    Connie Kwok
    Jan 12, 2026
    4.0
    I'm giving this Jimmy John's four stars. Parking's easy, it's clean, spacious, and totally true to the brand. The staff is friendly, my order was accurate, and the online order and pickup process was super smooth. True to it's mission, someone came in and out and left with his sub within 2-3 minutes. Enjoy!
  • AP
    Amanda Penney
    Jan 7, 2026
    5.0
    Clearly Jimmy John’s has heard people’s complaints because they have turned it around big time! Wow! I went in yesterday evening (1/6 around 6:30/7pm) and they had my sandwich ready before I even finished paying and were SO NICE! Not a single person was on their phone or had their AirPods in. It was clean and my sandwich was delicious. I hope this wasn’t a one time thing because I stopped going to Jimmy John’s because of how horrible this location was. I took a risk and it paid off! Thank you to whoever whipped this location back into shape. Keep up the professional standard! It worked and shout out to the 3 very kind people who worked the evening shift yesterday. Props!
  • DP
    Dawn Pajak
    Dec 20, 2025
    1.0
    The employees are so unfriendly! Just rude and we felt rushed ordering! Gave us 2 sandwiches and a pickle … no bag no napkins! We had to get our own! Never again!

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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