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Jimmy John's

3.8
(287 reviews)

Business Details

5201 W 34th St, Houston, TX
77092, United States
(713) 680-9997

About

Sandwich Restaurant

Location

Jimmy John's
5201 W 34th St, Houston, TX
77092, United States

Hours

Reviews

3.8
287 reviews
5 stars
149
4 stars
55
3 stars
11
2 stars
13
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times for orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items.

Delivery Issues

Frequent complaints about delayed deliveries and lack of communication regarding order status.

Food Quality

While some customers praised the taste and freshness of the sandwiches, others noted inconsistencies in portion sizes and preparation.

Cleanliness and Atmosphere

A few reviews mentioned the cleanliness of the location and friendly staff, contributing positively to the dining experience.
  • ML
    Melissa Lee
    Feb 9, 2026
    1.0
    I visited this location last week, I believe it was on either the 4th or the 5th around 6:00pm. 5201 W 34th St Ste. 100, Houston, TX 77092. I walked in and there was no other customer in the store, 2 employees behind the counter, one getting a delivery order together and the other on the phone. I waited 7 minutes then the lady got off the phone, walked away and told Nathan, the delivery guy "You need to take her order". He stopped what he was doing, took my order and left to deliver his order. The lady then got right back on the phone. I sat waiting... Then a male customer came in and the same happened to him, no acknowledgment that he came in, he waited a good 6-10 minutes and and then a female customer came in, she is now waiting with no acknowledgment. The Jimmy Johns female employee finally got off the phone. She went to take the male customers order and he wanted to be a gentlemen and told the female employee to go ahead and take care of me as I have been waiting. She got snitty and told him she would take all orders first. She then ignored him and went to take the female customers order, the Male customer stopped her and said why are you skipping over me? The female employee got snitty again and took his order. I was in the store for over 20 minutes. I will never go back to this location. Female employee was short, spanish and may have been a manager, sad.
  • ME
    Mitchell Emeka
    Jan 25, 2026
    1.0
    THE AWARD FOR THE WORST JIMMY JOHNS TO GO IS HERE . DO NOT EAT HERE . THEY ARE LAZY , RUDE , TRASH
  • RG
    Raquel Garcia
    Jan 7, 2026
    1.0
    We love Jimmy John’s but this was extremely disappointing. You pay for a sandwich with turkey and they barely give any meat at all. This was pretty pathetic sandwich. There was one tiny slice…
  • DL
    Daniel LaVoy
    Oct 29, 2025
    2.0
    I ordered 3 sandwiches and all of them had a mistake. The Club Lulu sandwiches did not have hot peppers on them as ordered. The Slim was asked to be cut in half for a five year old and it was not. If I’m paying $26 for three turkey sandwiches, the least you can do is get the order correct.
  • JO
    John O'Grady
    Oct 12, 2025
    3.0
    This place is just a sandwich shop. The flare in this place is definitely not up to franchise, which I admit detracts from the taste.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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