Jimmy John's

3.6
280 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6388 N Eldridge Pkwy, Houston, TX
77041, United States

Hours

Reviews

3.6
280 reviews
5 stars
128
4 stars
39
3 stars
32
2 stars
23
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times for their orders, both in-store and for delivery, often exceeding expected timeframes.

Customer Service

While some staff were praised for being friendly and helpful, there were numerous complaints about rude service and incorrect orders.

Food Quality

The quality of the sandwiches received mixed reviews, with some customers enjoying the food while others reported issues such as stale bread or incorrect ingredients.

Cleanliness

The restaurant was generally noted for being clean, but there were concerns about food safety practices among some employees.

Operational Hours

Customers expressed frustration over inconsistent closing times, with reports of the location closing earlier than advertised.
  • SB
    Sammy Berzoza
    Nov 22, 2025
    5.0
    Killer Jimmy Johns location. Friendly staff and legendary fast service. The new menu items are also super good, if you haven’t been to Jimmy Johns in a while, come try them out so they keep them on the menu!
  • BC
    Brandon Childs
    Nov 17, 2025
    1.0
    Ordered online. Showed up over 20 minutes later to pick up. I asked about it since it wasn’t on the pick-up shelf, and the guy went through pick up receipts at the front and put it on the board to be made. No. I didn’t order it online and show up 20 minutes later for you to put it behind everyone else and then finally make it. I ordered early so I didn’t waste my entire lunch break waiting for a sandwich. This isn’t the first time this has happened and I see plenty of others complaining about it. Should have been fixed well before now.
  • TW
    Tanner Williams
    Nov 12, 2025
    2.0
    Food is good and fast, the workers are polite and attentive. The review is low due to the drive-through speaker. It is ear piercing for the customer and hard to hear for the employees. I often have to repeat my order several times while yelling. Fix the speaker.
  • TT
    Thompson
    Nov 8, 2025
    5.0
    this place is really good! i work at the nail salon next door on weekends and i go there just to either get a snack or a full lunch and its always quick and ready, even when its relatively busy. the workers are really nice, the workplace is clean (including the bathrooms) 10000/10 would recomend to anyone looking for a nice spot to have their lunch in less then 5 minutes.
  • KM
    Kimberly Myers
    Oct 11, 2025
    2.0
    Absolutely NOT freaky fast. It was Saturday @130 I was only person in drive-thru, didnt see people eating insude. No greeter at window for too long. Sandwich was great, but customer service needs improvement.