Jimmy John's

4.1
251 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5101 Bingle Rd, Houston, TX
77092, United States

Hours

Reviews

4.1
251 reviews
5 stars
153
4 stars
38
3 stars
22
2 stars
11
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed; some praised the staff for being friendly and fast, while others reported rude behavior and order inaccuracies.

Food Quality

While many customers enjoyed the sandwiches and found them fresh, there were complaints about incorrect orders, burnt bread, and unsatisfactory food preparation.

Cleanliness

Several reviews highlighted the cleanliness of the location, with customers appreciating the well-maintained environment.

Operational Issues

Customers expressed frustration with inconsistent hours and the lobby being closed at odd times, impacting their ability to dine in.
  • J1
    jayer 1981
    Dec 9, 2025
    5.0
    Food was great, service even during the usually busy lunch hour was freaky fast in and out in just a few minutes. šŸ‘šŸ‘
  • BC
    Bailey Cartwright
    Dec 5, 2025
    2.0
    The food is fine, the customer service is lacking. The person who took our order tonight, Ralayah, was clearly displeased with our coming in and interrupting her phone time and proceeded to take our order with evident disdain and frustration. The order was messed up, which was not her fault of course, it was a misunderstanding, but she became accusatory and combative when we addressed the misunderstanding. It was a disappointing experience.
  • JL
    Jerson Lopez
    Dec 5, 2025
    5.0
    Ralayah was amazing at customer service & preparing my food. She was actually doing everything by herself for some reason. Hard working woman.
  • US
    United Speedometer
    Nov 1, 2025
    5.0
    OMG the girl taking my order ask if I would like to have my sandwich toasted? Heck yeah!!!! Oh holy crap that changes the way you experience the whole sandwich! I’m glad they started to offer that and I believe that this will help bring customers back!! Thank you Jimmy for toasted my bread!
  • TB
    Teresa Black
    Oct 21, 2025
    1.0
    Sat at driveway for about 8 minutes waiting for service. Looked thru drive thru window. No customers. No employees. Called to see if they were open. Yes, I ordered. When I returned home and went to serve the sandwiches there was NO lunch meat just bread swimming in ranch dressing. DISGUSTING! Threw them in the garbage. Now, everytime I think of JJ'S, I get nauseated. I guess the employees were punishing me for making them work. I have called the corporate office to get reimbursement 3 times in the last 2 weeks. NOTHING heard back! PAR FOR THE COURSE!