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Jimmy John's

3.8
(173 reviews)

Business Details

6940 FM 1960 W, Houston, TX
77069, United States
(281) 440-4034

About

Sandwich Restaurant

Location

Jimmy John's
6940 FM 1960 W, Houston, TX
77069, United States

Hours

Reviews

3.8
173 reviews
5 stars
92
4 stars
27
3 stars
14
2 stars
5
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude service and unprofessional behavior.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of online orders.

Food Quality

While many customers enjoyed the sandwiches and found them tasty, there were complaints about freshness and preparation inconsistencies.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Delivery Issues

Many customers experienced long wait times for delivery, with some orders taking over an hour and others being canceled.
  • VN
    Visionary Noise
    Jan 30, 2026
    4.0
    VERY helpful and polite staff. Food is ok.
  • CH
    Cherie Hefner
    Jan 16, 2026
    1.0
    I placed an online order and had all the preferences in writing on the submitted order. When I got home and opened the order, it was COMPLETELY wrong!! They made 2 of the same (giant sandwiches) rather than follow the order and make the specific items we ordered. And the sub that they didn’t make had extras that we paid for!! So on top of not getting what we ordered, we paid extra for it. There is NO REASON the order should have been wrong, it wasn’t even busy at the location when I walked in to pick it up. In fact, there weren’t even any customers in the store. And one of the employees didn’t even acknowledge me because he had headphones in and wasn’t paying attention. I stood at the register waiting until the other employee came and waited on me. After all this, I had also included an $8 tip! For what??!! Very disappointed with the service (rather, lack of it) that I received this evening. I’m not sure I’ll return after this nightmare.
  • BB
    Birdhorsepower Birdhorsepower
    Dec 9, 2025
    5.0
    Taste great
  • AB
    Amy Biele
    Nov 10, 2025
    1.0
    I will never eat at Jimmy John's again because of the multiple terrible experiences I had at this location. Probably the worst customer service I've ever experienced.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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