Jimmy John's

3.7
272 reviews

About

Sandwich Restaurant

Location

Jimmy John's
12124 Greenspoint Dr, Houston, TX
77060, United States

Hours

Reviews

3.7
272 reviews
5 stars
142
4 stars
39
3 stars
19
2 stars
20
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and failure to accommodate special requests.

Delivery Issues

Several reviews mentioned long wait times for delivery and problems with order fulfillment.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others complained about the quality, including hard bread and excessive mayonnaise.

Cleanliness and Environment

A few reviews noted cleanliness issues and cramped conditions within the store.
  • TW
    Tyiesha Wise
    Nov 25, 2025
    1.0
    I went in and placed a full order and paid the staff stated they don’t have my order and when I showed them that the transaction went through on my side they still said oh well we don’t see the pay you come in tomorrow and speak with the owner. The staff is rude and very unhelpful!!!!
  • MP
    Matt Power
    Nov 18, 2025
    2.0
    Due to issues with being able to make change, take a simple sandwich order and communicate in ANY language should give you an idea what you're in for. Save your money and hit the donut shop. Paying six clueless robots you have working for you to stand around and socialize with each other MUST be affecting your bottom line. Or, maybe you don't care. Either way, avoid. This sandwich was 7.50. Look at the abundance of veggies and meat.
  • UU
    undefined
    Nov 14, 2025
    2.0
    I got food delivered and some of the things I ordered were missing.
  • CB
    Cassy Boggs
    Oct 28, 2025
    2.0
    The fact that they wait to start an online order until you arrive is ridiculous. The reason people place online orders is so that their food is ready or almost ready when they arrive to pick up. The fact that I have to wait 15+ minutes after I arrive, when placing the order 15 minutes before I even arrived is insane.
  • JC
    Jeff Cox
    Aug 26, 2025
    1.0
    Horrible experience didn’t not receive what I ordered and when brought to attention entire staff completely blew me off. Never again will I spend money at jimmy johns