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Jimmy John's

3.7
(191 reviews)

Business Details

10535 Westheimer Rd, Houston, TX
77042, United States
(713) 244-9900

About

Sandwich Restaurant

Location

Jimmy John's
10535 Westheimer Rd, Houston, TX
77042, United States

Hours

Reviews

3.7
191 reviews
5 stars
96
4 stars
28
3 stars
15
2 stars
14
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied significantly, with some praising fast and friendly service, while others reported rude staff and poor handling of orders.

Order Accuracy

Multiple reviews highlighted issues with order accuracy, including missing items and incorrect sandwich preparations.

Cleanliness

Some customers noted cleanliness in the store, while others raised concerns about unsanitary practices among staff.

Speed of Service

Many customers appreciated the quick service, although there were complaints about slow delivery times and long waits during busy periods.

Food Quality

The quality of the sandwiches received mixed reviews, with some customers enjoying the freshness and taste, while others found issues with portion sizes and preparation.
  • JG
    Juliana Gonzalez
    6 days ago
    1.0
    I am not one to write reviews, BUT I had to due to the lack of service and laziness. I just finished getting out of an appointment where I had to fast. So this was my first meal of the day. I’ve been to other JJ locations where I’ve order the Tuscan Italian Wrap in an Unwich, and they’ve substituted the HAM (that I can’t eat) for Turkey. So I tried to put the order, and the worker taking my order was told by the one making my sandwich that they don’t substitute the meat. Um excuse me, but these sandwiches or unwiches are not premade. You make them as you go. Therefore, I’m not understanding the issue where you can’t put turkey instead of ham. AGAIN, I’ve never had an issue at any other JJ location. Honey, if you don’t want to do your job find something else to do. ALSO, I went to another JJ 4 mins away and they made the unwich they way I always order it. THIS WAS JUST PURE LAZINESS AND A LACK OF SERVICE!
  • RI
    Real Irma
    Dec 17, 2025
    5.0
    Está muy bueno este lugar las empleadas muy amables y rápidas con los sándwiches y un lugar muy limpio
  • EE
    Elika Ezekiel
    Nov 22, 2025
    1.0
    WORST JJ EVER! Entered and simply asked about the toppings on the pizza sandwich. A very large, rude, and mentally unstable worker was unprofessional and just walked away. There was no reason for this level of treatment and I'll NEVER VISIT AGAIN!
  • MH
    Malika Hale
    Oct 29, 2025
    3.0
    I have only ordered delivery for lunch 3 times, but they forgot part of my order the last two deliveries.
  • YY
    Yas Y
    Oct 17, 2025
    5.0
    Very fast service here. They are like superhumans for making sandwiches.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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