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Jimmy John's

3.8
(192 reviews)

Business Details

10850 Louetta Rd, Houston, TX
77070, United States
(281) 251-6611

About

Sandwich Restaurant

Location

Jimmy John's
10850 Louetta Rd, Houston, TX
77070, United States

Hours

Reviews

3.8
192 reviews
5 stars
106
4 stars
23
3 stars
17
2 stars
11
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise friendly staff, others report rude and unprofessional behavior from employees and management.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect customizations, leading to frustration.

Food Quality

Overall, customers enjoy the sandwiches, noting freshness and taste, but there are complaints about portion sizes and food preparation.

Delivery Issues

Delivery times are frequently criticized for being slow, with some customers reporting significant delays and poor communication regarding their orders.

Cleanliness

Concerns were raised about cleanliness, particularly regarding food preparation practices and the overall state of the restaurant.
  • CH
    Clare Hattersley
    5 days ago
    5.0
    Gabriel saved the day when I made some last minute changes to my catering order. I got in and out in no time!
  • HS
    Hannah Sprague
    6 days ago
    5.0
    it was my first time ever at jimmy johns. i had just landed from aspen and didn’t realize how early it was. they opened the doors an hour before open for me. they were so nice and my sandwich was perfect
  • DS
    D S
    Feb 18, 2026
    4.0
    Good sandwiches, made fast. Plenty of drink items.
  • RF
    Rebecca Frazier
    Feb 18, 2026
    5.0
    Gabriel and team do a great job. Always friendly, speedy service. Great sandwiches and correct custom orders!
  • PH
    Patrick H
    Jan 26, 2026
    1.0
    The high school-aged kid(s) that work here are extremely rude, impatient, and lack any semblance of customer service skills. I called with a pleasant demeanor to ask a few basic questions about delivery area and product availability, and the kid snapped at me as if I'd asked him that question 10 times already. He made snotty remarks about not being able to answer my questions because it's controlled by corporate executives making $80k more than him (as if that's in any way relevant)... I made no demands and had zero attitude until after the 3rd time the employee that's obviously new to the workforce snapped at me. Go find a construction job if you can't handle simple questions from the public, kid.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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