Overall, customers praised the food for its delicious flavors and presentation, particularly highlighting the brunch buffet and unique dishes.
Service
Many reviews noted excellent service, with attentive staff and a welcoming atmosphere, although there were some isolated complaints about specific interactions.
Ambiance
The restaurant's ambiance was frequently described as vibrant and inviting, though some customers found it too loud for comfortable conversation.
Pricing Concerns
Several customers expressed concerns about the high prices relative to portion sizes and the automatic gratuity policy, which some found excessive.
Parking Issues
Valet parking was mentioned as a necessity, with some customers finding the parking situation inconvenient.
QV
Quinton Valdez
Jan 3, 2026
1.0
Given Hugo’s reputation as one of Houston’s best fine-dining Mexican restaurants, our experience was genuinely surprising—and not in a good way.
From the moment we walked in, the service felt cold and dismissive. The person who brought our water didn’t acknowledge us at all—no eye contact, no response when I said thank you. It set an uncomfortable tone right away.
Our server was equally unhelpful. When we asked questions about the menu, the answers were vague and incomplete. We were explicitly told that our plates did not come with sides, only for them to arrive with sides. On top of that, the server only checked on our table about three times during the entire meal, which is hard to excuse at a restaurant that presents itself as fine dining.
The food itself was another letdown —dry, underseasoned, and lacking the depth of flavor you’d expect from a restaurant at this price point and prestige. Unfortunately, it also left my stomach feeling unsettled afterward.
I wanted to love Hugo’s, especially given how highly it’s regarded in Houston, but between the rude service, lack of attention, and disappointing food, the experience simply didn’t live up to the hype. For a restaurant of this caliber, I expected much better.
FV
Fredi Vaz
Jan 3, 2026
1.0
Disappointing and Unwelcoming Experience. From the moment we walked in, the service felt standoffish and cold. The entire staff gave off an unwelcoming energy, like we were an inconvenience rather than guests.
Unfortunately, the food was even worse. Everything came out suspiciously fast, which made sense once we tasted it dry, bland, and completely lacking flavor. It genuinely felt like the food had been sitting in a steam table for hours before being served.
For a place with this reputation, the experience was incredibly underwhelming. Between the poor service and mediocre food, this is not somewhere I’d return or recommend. I left this restaurant with a stomach ache.
AG
Anthony (Beer Chronicle) Gorrity
Dec 27, 2025
5.0
Absolutely nothing like this anywhere else. Best food and service I’ve ever had at a restaurant, period. This is not your little Tex Mex enchilada joint, and the disparity between that and this is somehow worlds apart with some of the same flavors and dishes.
Every single dish sung. A new note, a fresh harmony alongside the last one and the next. Servers were kind enough to take our photos not once but twice (when the first ones were determined to not have good enough lighting lol).
Can’t speak highly enough about the team here. They’re doing a great job. All the awards and press are certainly well deserved.
Every plate was dang near licked clean.
VS
Victoria Sledz
Dec 21, 2025
5.0
What a great experience at Hugo’s Sunday brunch buffet! Staff was on point, caring for us and the food was off the chain. Everything is perfectly seasoned and although it’s a buffet, it is beautifully presented and each entree is labeled and described. I wish I had thought of taking pictures of my food selections! I was too excited to eat. Believe me, everything was delicious. You won’t go wrong going to Hugo’s. They have the convenience of free valet (you pay tip if you want) and those guys are very friendly. They also had a trio of guys playing live on the balcony which was great! The music was beautiful - nice Spanish melodies. Our waitress stayed on top of our needs and the host up front was great too. Overall an excellent experience at Hugo’s,
BT
B Tizzy
Dec 16, 2025
5.0
Hugo’s has been around many years and always had a great reputation, but I had never been. That changed in my resent visit to Houston. I stopped in for a mid week lunch. Very nice inside with a lot of seating. You immediately can tell it’s a more high end Mexican food experience. I had no wait but I hear especially for Sunday brunch you better have a reservation. I did the special they run on Thursday and Friday. It’s the two for $30. I chose the Empanadas De Colita De Res and the Lechon. Empanadas has a ton of flavor and come with a cilantro aioli for dipping. It’s has some spice. There is also a mango/fruity dabs of sauce that was my favorite part. I need more of that. The lechon comes with tortillas, pico, cilantro and habanero sauce. The idea is to make your own tacos. Portion is for 4 smaller tacos. The salsa is spicy. The lechon served in a banana leaf was very tender and tasty. My service was good. The only small complaint about my experience is parking. You have to valet or try to find something in the surrounding neighborhoods. Not much to choose from and I could imagine during busy times it could be an issue. Overall, great food and upscale Mexican food experience. I highly recommend.
Does Hugo's accept reservations and how can I make one?
Yes, Hugo's accepts reservations. You can make a reservation online at https://www.sevenrooms.com/reservations/hugos?venues=backstreetcafe,hugos,xochi,caracol,urbehouston.
What are the operating hours of Hugo's throughout the week?
Hugo's is closed on Mondays. From Tuesday to Wednesday, it is open from 3 PM to 9 PM; Thursday from 11:30 AM to 9 PM; Friday and Saturday from 11:30 AM to 11 PM; and Sunday from 10 AM to 9 PM.
Is Hugo's open on major holidays?
Hugo's is closed on November 27, 2025 and December 25, 2025, among other holidays.
What types of meals does Hugo's serve?
Hugo's serves lunch, brunch, and dinner.
Where is Hugo's located specifically?
Hugo's is located at 1600 Westheimer Rd, Houston, TX 77006, in the Montrose neighborhood.
What are the payment options accepted at Hugo's?
Hugo's accepts American Express, Cash, Discover, Mastercard, and Visa for payments.
Does Hugo's offer delivery or pickup services?
Yes, Hugo's offers both in-store pickup and delivery services. You can order delivery through Uber Eats at https://www.ubereats.com/store/hugos/iCOMyrhHQL-8sXUA1FzNnQ.
What nearby places can I visit before or after dining at Hugo's?
Near Hugo's, you can visit Montrose Cheese & Wine, a great spot for wine and cheese; St Anne Catholic Church for a cultural visit; and Cafe Montrose, another American restaurant just around the corner.
Are there any other dining options close to Hugo's?
Yes, nearby dining options include Vinoteca Poscol, an Italian restaurant; March, a Mediterranean restaurant; and Rosie Cannonball, which serves European cuisine and pizza.
Is there a convenient ATM nearby Hugo's for cash withdrawals?
Yes, there are Coinhub Bitcoin ATM and Bitcoin ATM Houston - Coinhub located near Hugo's for your cash withdrawal needs.