H-E-B

4.5
3060 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 10251 Kempwood in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

H-E-B
10251 Kempwood, Houston, TX
77043, United States

Hours

Reviews

4.5
3,060 reviews
5 stars
2,067
4 stars
618
3 stars
197
2 stars
68
1 star
110

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Feedback is mixed regarding cleanliness; some customers report dirty conditions, particularly in the produce section, while others praise the store for being clean.

Customer Service

Customer service experiences vary; some staff are noted for being friendly and helpful, while others are described as unprofessional or dismissive.

Product Availability

Several reviews mention issues with stock availability, particularly for fresh produce and other items, leading to customer frustration.

Store Organization

Customers have noted that the store can be disorganized, with blocked aisles and mislabeling of products affecting shopping experiences.

Pricing

Prices are generally viewed as reasonable, but some customers feel that certain items are overpriced.
  • AH
    Amanda Holland
    1 day ago
    5.0
    I was in the freezer section for pie crusts and only had a hand basket and needed 10. Rob who was restocking was SUPER helpful. He grabbed all the crusts then went and got me a push basket. I love friendly workers and Rob was so nice! Thank you!!!
  • KR
    Kevin R
    4 days ago
    5.0
    These folks do many things well. Best butter tortillas around. Fresh.
  • AC
    Angel castillo
    Nov 13, 2025
    5.0
    Muy ordenado todo Muy Limpio Un Agradable Ambiente visual
  • MS
    MzUnderStood SoIOverStand
    Nov 8, 2025
    1.0
    I sat in line for 10 minutes because this lady can’t add or subtract!! Then she tried to use a calculator! REALLY!!! I got Newports and said I got $25 all together! Which was $12.82 in gas!! ⛽️ REALLY! How did u get this job, u can’t do simple math!! Walked up, she’s just sitting in her chair 🪑, didn’t speak!! I had to make her speak!! HEB r we serious here!!!?? That’s basic math!! 🧮 absolutely unacceptable! Held the line up for basic math?
  • SW
    sheila watson
    Nov 4, 2025
    3.0
    Yesterday I purchased the HEB chopped garden salad kit about 45 mins of consumption I experience nausea, vomiting and diarrhea I reach out to the perishable produce manager, to warn him of a possible contamination , so other consumers would not get sick, He seemed un concern is defence was we don’t package them at the store, as if I did not know He stated “Yeah I will look into that “ Sorry and ended the call.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.