H-E-B

4.3
2668 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 14498 Bellaire in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

H-E-B
14498 Bellaire, Houston, TX
77083, United States

Hours

Reviews

4.3
2,668 reviews
5 stars
1,667
4 stars
564
3 stars
213
2 stars
64
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being helpful, while others received complaints for rudeness and lack of assistance.

Cleanliness

The store is generally reported as clean and organized, though some customers noted issues with specific areas like the bakery.

Product Quality

Customers appreciate the variety and freshness of produce, but there are complaints about expired items and poor quality in some food categories.

Checkout Experience

Checkout lines can be long and slow, with some customers expressing frustration over self-checkout issues and staff not managing lines effectively.

Parking and Accessibility

Parking is often described as a nightmare, with concerns about safety and accessibility.
  • JZ
    JD Zela
    Nov 14, 2025
    5.0
    It’s safer than Fiesta Mart. Fiesta mart does not protects their customers. They let crazy people in.
  • SL
    saviour laba
    Nov 8, 2025
    5.0
    Great
  • JH
    Jennifer Higginbotham
    Oct 27, 2025
    5.0
    Heb is the best in town.
  • MM
    Mary Miranda
    Oct 23, 2025
    1.0
    I am writing to express my dissatisfaction with the service I received from a cashier named Sana at your store on October 23, 2025. I was attempting to return an item at the cashier line, and upon reaching Sana, I was informed that returns could not be processed there and that I would need to go to the business center. This was frustrating, as I had waited in the regular customer line under the impression that returns could be handled at any register. When I inquired about the reason for the inconvenience, Sana explained that she would need to call a manager for an override, which she seemed unwilling to do. It felt as though she was avoiding assisting me or making the effort to seek assistance from a manager. I hope this feedback is taken constructively, as I believe it highlights an area where customer service can be improved.
  • AP
    Aaron Pham
    Oct 22, 2025
    3.0
    There's really noisy worker's here at the front entrance 😳 😐 😒

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.