H-E-B

4.4
5358 reviews

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 11815 Westheimer in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
11815 Westheimer, Houston, TX
77077, United States

Hours

Reviews

4.4
5,358 reviews
5 stars
3,520
4 stars
1,140
3 stars
351
2 stars
107
1 star
240

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Customers consistently noted that the store is clean and well-maintained.

Customer Service

While many praised friendly and helpful staff, there were complaints about unprofessional service and issues with gift card handling.

Product Quality

Overall, customers appreciated the quality of food and variety of products, though some expressed disappointment with specific items.

Crowding and Parking

Many reviews mentioned that the store is often crowded, leading to parking difficulties and long lines.
  • MM
    Mary Mitchell
    Jan 3, 2026
    4.0
    They were out of the eye drops i use, sinus flush, the cereal i eat, but other than that, i love heb.
  • ED
    Erin Dozal
    Jan 3, 2026
    5.0
    Huge selection. Love HEB for all its community involvement.
  • AP
    Aaron Pham
    Dec 31, 2025
    3.0
    Idk what's with this πŸ€·β€β™€οΈ trying to come my check out to speak πŸ™„ Foul language then look 😐 and πŸšΆβ€β™‚οΈ away like nothing ever happened πŸ˜’ πŸ˜‘ 😐, It's kind rudely personality πŸ€” πŸ™„ ...
  • TT
    TAB
    Dec 30, 2025
    1.0
    The cashier was rude and the lady by the sushi screaming using a speaker was way to loud and obnoxious
  • ML
    machelle lerner
    Dec 10, 2025
    1.0
    I get egift cards online from my family, and a little over a week ago I went to use it at the gas station and my made a mistake about the amount of gas I wanted so the clerk went to cancel it, and fixed the problem. I had previous egift cards with balances so we used those instead, but the one egift card never seemed to have a balance on it, mind you I've been getting these for over 2 years. The problem is, I've called everyone at egift card, they sent me to another number, and another number, and than spoke to the HEB directly to 2 different managers, and one of the 3 never called me back. Than I was given another number to call. I have the receipt and I know the man who worked that night. I'm so disappointed on how unprofessional this has been, and the gift card wasn't cheap. Absolutely ridiculous they can't figure out the issue, and don't seem to care. Very upset, and will driver to another location, or just not go back again.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.