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H-E-B

4.6
(2495 reviews)

Business Details

(281) 212-8800
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 3501 Clear Lake City Blvd in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
3501 Clear Lake City Blvd, Houston, TX
77059, United States

Hours

Reviews

4.6
2,495 reviews
5 stars
1,904
4 stars
405
3 stars
82
2 stars
25
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness, others are criticized for being unhelpful or unfriendly.

Cleanliness

The store is frequently described as clean and well-maintained, contributing positively to the shopping experience.

Product Availability

Customers report issues with out-of-stock items and mixed-up orders, particularly for bulk purchases, indicating a need for better inventory management.

Pricing Concerns

Several reviews mention rising prices and concerns about value, with some customers feeling that prices have increased significantly.

Quality of Produce

There are complaints about the quality of produce, with reports of rotten items and expired products, which has led to customer dissatisfaction.
  • GU
    Google User
    Feb 6, 2026
    1.0
    Never been disappointed at any HEB but this one really needs training. I used to work at HEB and this store would not be acceptable by dept manager or store manager from lack of fresh produce I came today 2/5/26 produce expired on the 3 or the next date of the 6th nothing looked fresh I was shocked , bakery the fresh bread were hard from croissants to bolios but majority also had sell date by 3rd , no good selection of meats , asked for help just was neverminded no smiles or friendly environment workers looked forced and unhappy to be at work even cooking connection wasn't even promoting was talking to friends on the side smh just observing this location overall was not satisfactory really giving HEB a bad name ,moral of the story No fresh products , no customer service, really no deals this location is not giving the known Heb experience 😑
  • FF
    F
    Feb 2, 2026
    5.0
    I love this location so close to home. Mrs. Connie is always there making my day brighter. The store is always clean and organized.
  • JB
    Jen B
    Jan 28, 2026
    1.0
    Enforce the curbside spots to be used for curbside only!!!!! Employees watch as people come and park in curbside and go inside and never tell them anything every single time. There was a line to get a spot in curbside and half the spots are taken by empty cars!
  • W
    Where is Walinda ?
    Jan 26, 2026
    1.0
    We just heard on a Radio News Cast that people are going to Kroger instead of HEB because of the out of stock items, and HEB has a lottery machine but you can hardly ever cash in tickets because the customer desk is barely ever open. The news cast said they are reporting this to the Texas Lottery Commission.
  • MR
    Madison Rogge
    Jan 22, 2026
    5.0
    Amazing grocery store, always lots of variety, friendly employees, and excellent curbside shopping experience every time. I heavily rely on curbside shopping and this store gets it right every time. I never have missing items or receive another customer’s order, the way I frequently do at the Pasadena/Fairmont location.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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