H-E-B

4.6
5094 reviews
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Business Details

12680 West Lake Houston Pkwy, Houston, TX
77044, United States
(281) 436-0987
https://www.heb.com
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About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 12680 West Lake Houston Pkwy in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
12680 West Lake Houston Pkwy, Houston, TX
77044, United States

Hours

Reviews

4.6
5,094 reviews
5 stars
3,739
4 stars
911
3 stars
235
2 stars
64
1 star
145

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praise friendly staff, others report rude interactions and lack of assistance.

Product Quality

Several customers expressed disappointment with the quality of produce and bakery items, citing issues like mold and incorrect orders.

Store Cleanliness

Many reviews highlight the store's cleanliness and organization, contributing to a positive shopping experience.

Stock Availability

Customers frequently noted issues with stock availability, including missing items and limited selection compared to other locations.

Delivery Issues

Numerous complaints were made regarding the delivery service, with reports of missing items and poor communication.
  • SA
    Sumaya Ameen
    Dec 30, 2025
    1.0
    I ordered for a delivery and did not receive it, when I contact the customer service representative lady said it shows that order is delivered to another person address.. and even did not apologize and refunded.. this is not my first time delivery and usually the person who’s delivering text and can ask Am I in the right address?! But this time poor service poor communication woow!
  • LP
    LIA pinto
    Dec 29, 2025
    5.0
    I always find everything I need at this supermarket. Plus the staff are always helpful and kind.
  • BH
    Brian Hanthorn
    Dec 26, 2025
    5.0
    Mind you I've been to h.e.b. before but this one was the best one I have been to tbt had a little bit of everything
  • NW
    NaTasha Worthy
    Dec 20, 2025
    5.0
    Always such a pleasure to shop there! Endless selections of pretty much everything you can imagine needing! Wish they were a national chain! I visit at least twice every time I go to Texas. Staff is friendly and always helpful!
  • KD
    Kianna D.
    Nov 26, 2025
    1.0
    Never using HEB delivery again. My mom’s order was placed through the HEB app. Someone was texting us with updates. Then they get to the register and the order number can’t be found. All communication cuts off. We are starting to freak out and wonder where the food is. Can’t call anyone because the lines are “too busy for a technical order”. We then get a text that we have another driver shopping our order. We call the store directly to figure out what is wrong. The store lead tells us HEB now has a partnership with DoorDash. They give off orders to DoorDash when heb orders are at a max capacity and they can’t see ANY information when they hand it off. Oh. She also said it was random. So we can’t opt in or out. They randomly select. However there is no contact information. No status updates. Nothing. They confirmed there was a crash and that the food was put back. Again, no communication that this happened. We had to call the Summerwood store to see what happened. This was supposed to be our food for thanksgiving for our family of 40. My mom didn’t personally shop because she was helping me as I just recently had surgery and can’t walk yet. This was supposed to make things easier. Now this is a bigger headache because now the second delivery driver texted that the number is no longer able to be contacted while we are on the phone with the store. We wanted to cancel the order so she can go shopping in person at another store herself instead. The app doesn’t let us, which still hasn’t updated, the store can’t do it. So they give us door dashes contact number. Which happens to be the number we called in the first placed that can’t be answered due to a technical difficulty. No food. $477 is on hold, which can’t go towards shopping at another store. NEVER use HEB delivery. Unless you want a disappointing family holiday. Update: we called door dash. After being on hold for over 30 minutes, they didn’t know what to do. They told us we needed to call HEB and they can cancel the order. Update again: after 3.5 hours after our order was scheduled to be delivered, we finally receive a text.
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Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.