About
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 9503 Jones Road in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
3,664 reviews
5 stars
2,405
4 stars
802
3 stars
239
2 stars
78
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly staff, others reported rude behavior and poor service during curbside pickup.
Product Quality
Several customers expressed concerns about the quality of meat and produce, with reports of receiving spoiled items.
Store Cleanliness
The store is generally noted for being clean, although some customers mentioned unpleasant odors during their visits.
Stock Availability
Customers reported inconsistent stock levels, with some items frequently out of stock, impacting their shopping experience.
Pricing
Many customers appreciate the competitive pricing and deals available at the store, making it a budget-friendly option.
- RGRicardo Guerra3 days ago2.0It wasn't to good I need more batches your giving all the batches to everyone else but me
- RVRuben VelasquezDec 31, 20255.0HEB is a great place to go they got all authentic food they got great food they got sushi they got everything I recommend
- PWPatricia WilkinsDec 30, 20255.0Love the cleanliness and stocked items and staff!
- QJQueen Bee (Mrs. Jay)Dec 25, 20255.0Went to pick up a few items I normally go to Joe'vs it's cheaper than HEB heb give their old items to Joe v's before old date I think but I love buying red diamond tea HEB 3.89 JOE V's 1.88 Those the kind of deals you get bread .88 cents @ Joe V's 2.20+$
- LLlonbitesDec 23, 20251.0I will no longer shop at this HEB. This is absolutely ridiculous. I live right in front of Kroger on west Rd and beltway.. and order curbside pickup every Sunday… for severs months now.. I don’t know who is doing curbside orders but they’re absolutely horrible… I get ground chuck… all the time.. the past few times I get them. The next day when I go to cook them. The MEAT is already bad. I called back once and they said because they’re “grounded fresh” I can’t return them…if I ordered curbside pickup on the 21st…. Why are y’all giving me bad meat that’s sell by date” 22… the next day. Since y’all only care about getting money, and I can’t post pictures on here in the review.. I’ll post it in the store pictures so y’all can see. Absolutely ridiculous.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store at 9503 Jones Road in Houston?
The store is open every day from 6:00 AM to 11:00 PM.
Does the H-E-B store offer curbside pickup and grocery delivery?
Yes, H-E-B offers convenient curbside pickup and grocery delivery at this location.
What types of products can I find at this H-E-B store?
You can find food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports equipment, and office and school supplies.
What payment options are accepted at the H-E-B on Jones Road?
The store accepts American Express, Android Pay, Apple Pay, cash, check, contactless payments, Discover, MasterCard, Samsung Pay, and Visa.
Is the H-E-B store at Jones and West wheelchair accessible?
Yes, this H-E-B location has wheelchair accessible entrances and parking, and also has public restrooms.
Where can I find the latest news about the COVID-19 vaccine from H-E-B?
Please visit https://vaccine.heb.com/ for the latest information and frequently asked questions about the COVID-19 vaccine.
Where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats from processors across the USA, mainly from Texas suppliers, ranchers, and farmers. Some products come from Canada and Mexico and are labeled accordingly.
What nearby dining options are available near the H-E-B at Jones and West?
Nearby restaurants include Esarn Thai Restaurant, Ploy Thai Cuisine, Ninfa's Mexican Restaurant, and Grand Hunan Chinese Restaurant, where you can enjoy Asian and Mexican cuisines after your grocery visit.
Are there any beauty or personal care services close to the H-E-B store?
Yes, you can visit 2T and Lashes, TGF Hair Salon, Cost Cutters, and Milana Nail Bar nearby for beauty, hair, and nail services.
What financial and convenience services are offered near the H-E-B on Jones Road?
Nearby services include HEB ATM for cash access, Western Union for money transfers, and Wells Fargo Bank for financial needs, making errands convenient when visiting the store.