Business Details
9503 Jones Road, Houston, TX
77065, United States
Certified by H-E-B • Feb 22, 2026
(281) 894-5361
Certified by H-E-B • Feb 22, 2026
https://www.heb.com
Certified by H-E-B • Feb 22, 2026
About
Certified by H-E-B • Feb 22, 2026
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 9503 Jones Road in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by H-E-B • Feb 22, 2026
Hours
Certified by H-E-B • Feb 22, 2026
Reviews
4.4
3,688 reviews
5 stars
2,422
4 stars
805
3 stars
238
2 stars
79
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were several complaints about rude behavior and unprofessionalism from certain employees.
Cleanliness
Customers generally appreciated the cleanliness of the store, although some noted issues with specific areas like the meat department.
Product Quality
There were mixed reviews regarding product quality, with some customers reporting issues with expired or spoiled items, particularly in curbside orders.
Stock Availability
Several customers mentioned that the store was not as well-stocked as other HEB locations, with some specific items frequently out of stock.
Curbside Pickup
Curbside pickup service received criticism for poor execution, including delays and receiving subpar quality items.
- BDBen D2 days ago5.0Everybody at this location is good looking, I will definitely be back everytime I need groceries even if its a 20oz soda that I can get from the gas station!
- RMRene C. Mendoza6 days ago5.0Absolutely awesome store! I love it. Customer service is amazing and the in store brands are out of this world. They have some pre made meals that are delicious. I have them for dinner frequently and highly recommend them
- MMMike MFeb 16, 20261.0Ozarka water at this location smells moldy. Either they don’t stock or order things consistently. They will go days without items.
- KKKimaFeb 5, 20265.0H‑E‑B is a popular Texas grocery chain known for wide product variety, local favorites and good value on fresh produce and staples with many loyal customers. However, experiences vary widely — some shoppers love the selection and deals, while others complain about pricing, stock issues and inconsistent service, so visits can be hit‑or‑miss.
- JVJoe VillarrealJan 27, 20261.0I arrived at H-E-B at 10:54 with enough time to get 3 items I needed and leave before closing. A security guard stopped me and told me they were about to close, which I already knew, and instead of letting me through, she demanded a verbal list of my items. I explained to her it takes longer to explain stuff rather than to just let me shop. As I began to shop, she began screaming at me to “run, run, run,” and threatened that she wouldn’t let me out if the machine turned off; From across the store. Because I didn’t appreciate being screamed at, I decided to leave without shopping. When I told her I was leaving due to her attitude, she continued screaming at me from the entrance, cursed at me, and called me a dumbass while I was in the parking lot getting into my car. At the same time, a manager attempted to take a photo of my license plate even though I had done nothing wrong. I left without shopping after being verbally harassed.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store at 9503 Jones Road in Houston?
The store is open every day from 6:00 AM to 11:00 PM.
Does the H-E-B store offer curbside pickup and grocery delivery?
Yes, H-E-B offers convenient curbside pickup and grocery delivery at this location.
What types of products can I find at this H-E-B store?
You can find food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports equipment, and office and school supplies.
What payment options are accepted at the H-E-B on Jones Road?
The store accepts American Express, Android Pay, Apple Pay, cash, check, contactless payments, Discover, MasterCard, Samsung Pay, and Visa.
Is the H-E-B store at Jones and West wheelchair accessible?
Yes, this H-E-B location has wheelchair accessible entrances and parking, and also has public restrooms.
Where can I find the latest news about the COVID-19 vaccine from H-E-B?
Please visit https://vaccine.heb.com/ for the latest information and frequently asked questions about the COVID-19 vaccine.
Where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats from processors across the USA, mainly from Texas suppliers, ranchers, and farmers. Some products come from Canada and Mexico and are labeled accordingly.
What nearby dining options are available near the H-E-B at Jones and West?
Nearby restaurants include Esarn Thai Restaurant, Ploy Thai Cuisine, Ninfa's Mexican Restaurant, and Grand Hunan Chinese Restaurant, where you can enjoy Asian and Mexican cuisines after your grocery visit.
Are there any beauty or personal care services close to the H-E-B store?
Yes, you can visit 2T and Lashes, TGF Hair Salon, Cost Cutters, and Milana Nail Bar nearby for beauty, hair, and nail services.
What financial and convenience services are offered near the H-E-B on Jones Road?
Nearby services include HEB ATM for cash access, Western Union for money transfers, and Wells Fargo Bank for financial needs, making errands convenient when visiting the store.
Brand Certified Facts from H-E-B
H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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