About
Grocery Store
No store does more than your nearby H-E-B located at 9503 Jones Road in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
3,646 reviews
5 stars
2,392
4 stars
799
3 stars
239
2 stars
79
1 star
137
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly staff while others report rude interactions.
Product Quality
Concerns raised about the quality of meat and produce, with reports of spoiled items and poor handling.
Store Cleanliness
Generally positive feedback on store cleanliness, although some customers noted unpleasant odors.
Curbside Pickup
Curbside service received mixed reviews, with some praising the selection while others reported issues with order accuracy and wait times.
Selection Variety
Customers appreciate the variety of products, but some noted that certain items were frequently out of stock.
- LPLaLa Pear1 day ago1.0I had ran in this morning to get a few things, and as I was passing by a pallet jack full of groceries. The pallet jack started to roll towards me, so I pushed it back and it started to roll away again, so I lowered it and told several employees what happened. They looked at me as if I was bothering them, laughed with each other and walked off. I told a couple of more people because I was concerned about the pallet jack rolling on someone and no one took it serious. Sadly, they ignored me. This may not seem important to the store, but I would hate to go in a store just to pick up a couple of things and end up getting hurt due to someone’s carelessness.
- LRLara RascoNov 18, 20254.0Somewhat hard to find things. My cat litter was out. People are nice.
- CRCristhian ReyesNov 11, 20251.0This store has unqualified staff for customer service. I'm waiting for an order to be picked up, and they've made me wait for over 20 minutes. I called the store, and the person who answered told me the curbside pickup closes at 9:30 pm. Besides being rude, I've obviously been waiting since before 9:30 pm. It's disrespectful to my time. Why offer curbside pickup if no one is responsible for it? The worst service ever.
- DTDexter TNov 9, 20255.0Not a super HEB, but you can still find what you need.
- KPKenneth PowersOct 14, 20253.0I love H‑E‑B. I have shopped at HEB’s all over Texas, even before they came to the Houston area. Now for the bad. Generally, the jones Rd location needs a total remodel. The meat refrigeration is off off off guys!!! Please do something about it!! I bought several packs of meat that were compromised. No exaggeration. A pack of chicken, a pack of baby back ribs, and a pack of lean ground beef approximately $30 worth. We Immediately recognized the beef was off point when I got home. The other items were frozen for later in week, but when thawed … oh my! I’m speechless. I did write a letter of complaint, but I never in a million years expected this from HEB! Be very very wary of this Jones Road location these days ….
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store at 9503 Jones Road in Houston?
The store is open every day from 6:00 AM to 11:00 PM.
Does the H-E-B store offer curbside pickup and grocery delivery?
Yes, H-E-B offers convenient curbside pickup and grocery delivery at this location.
What types of products can I find at this H-E-B store?
You can find food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports equipment, and office and school supplies.
What payment options are accepted at the H-E-B on Jones Road?
The store accepts American Express, Android Pay, Apple Pay, cash, check, contactless payments, Discover, MasterCard, Samsung Pay, and Visa.
Is the H-E-B store at Jones and West wheelchair accessible?
Yes, this H-E-B location has wheelchair accessible entrances and parking, and also has public restrooms.
Where can I find the latest news about the COVID-19 vaccine from H-E-B?
Please visit https://vaccine.heb.com/ for the latest information and frequently asked questions about the COVID-19 vaccine.
Where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats from processors across the USA, mainly from Texas suppliers, ranchers, and farmers. Some products come from Canada and Mexico and are labeled accordingly.
What nearby dining options are available near the H-E-B at Jones and West?
Nearby restaurants include Esarn Thai Restaurant, Ploy Thai Cuisine, Ninfa's Mexican Restaurant, and Grand Hunan Chinese Restaurant, where you can enjoy Asian and Mexican cuisines after your grocery visit.
Are there any beauty or personal care services close to the H-E-B store?
Yes, you can visit 2T and Lashes, TGF Hair Salon, Cost Cutters, and Milana Nail Bar nearby for beauty, hair, and nail services.
What financial and convenience services are offered near the H-E-B on Jones Road?
Nearby services include HEB ATM for cash access, Western Union for money transfers, and Wells Fargo Bank for financial needs, making errands convenient when visiting the store.