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H-E-B

4.6
(5011 reviews)

Business Details

(713) 529-2475
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 1701 West Alabama St in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
1701 West Alabama St, Houston, TX
77098, United States

Hours

Reviews

4.6
5,011 reviews
5 stars
3,700
4 stars
916
3 stars
196
2 stars
69
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were notable complaints about rude service and poor handling of issues.

Cleanliness

The store is frequently described as clean and well-organized, although some reviews mentioned unsanitary conditions in specific areas.

Parking Issues

Customers consistently reported difficulties with parking, especially due to designated curbside spots taking up valuable space.

Product Quality

Feedback on product quality was mixed; while many appreciated the fresh produce and variety, there were complaints about expired or poor-quality items.

Overall Experience

Despite some negative experiences, many customers expressed strong loyalty and enjoyment of shopping at H-E-B, citing it as their preferred grocery store.
  • FF
    FMC
    2 days ago
    5.0
    Ottimo supermercato con prezzi buoni. Parcheggio esterno
  • WN
    Wilhelm Flailer (Houston Nightowl)
    Feb 13, 2026
    4.0
    This is the Montrose/Alabama HEB location: With a reversed and somewhat smaller layout than the traditional modern HEBs it’s still an extremely nice and welcoming location. They have most items in stock even serving a very large area and the staff is wonderful. Pictured with the review is the layout.
  • AT
    Aure Tan
    Feb 13, 2026
    5.0
    Excellent grocery store, well lit, and organized. The search feature in the HEB app says exactly where to find things when set to the right store location.
  • HC
    Hobby Capper
    Jan 28, 2026
    4.0
    Great HEB, minus the parking. Well, maybe if people were more considerate and understanding in the parking lot that would help too. Easy to navigate the store and check out.
  • TT
    Tiffany T
    Jan 21, 2026
    1.0
    This store is so unprofessional. They need to go out of business. I had a delivery order that wasn’t delivered. I called and got attitude cause I was curious where the groceries I paid for where. Poor customer service. I won’t be back and I really hope this location gets demolished soon. Put a kroger in the location please. Also if a customer purchase groceries deliver them, laziness. Side note - went to kroger and got everything on this delivery and more and it was ALOT cheaper. Heb has lost my business forever. Refund me for my non delivered groceries asap! They also have rats. Last time I went to this location a bread was ate through by animal teeth.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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