H-E-B

4.5
5524 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 9710 Katy Freeway in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
9710 Katy Freeway, Houston, TX
77055, United States

Hours

Reviews

4.5
5,524 reviews
5 stars
4,103
4 stars
892
3 stars
212
2 stars
94
1 star
223

What are people saying?

AI-generated from recent customer reviews

Store Size

Customers appreciate the large size and variety of products available at this HEB location.

Customer Service

Mixed feedback on customer service; while some employees are praised for their helpfulness, others are criticized for rudeness and lack of professionalism.

Product Quality

Concerns raised about the quality of seafood and deli meats, with reports of rancid products and poor handling.

Cleanliness

Many customers noted that the store is clean and well-organized.

Curbside Experience

Significant complaints about the curbside pickup service, including long wait times and poor communication.
  • MV
    moises vallenilla
    1 day ago
    5.0
    I was there and everything was fine, the cashier was very friendly
  • SD
    Sonia Lorena Duncan
    4 days ago
    5.0
    I love buying groceries here but, Why you guys stop making artichoke chicken pizza ??
  • JJ
    Jacks
    4 days ago
    5.0
    This H-E-B has absolutely anything you could be looking for. The only negative thing I will say is that it is too crowded. You can ever find a parking spot, not even handicap parking spot, which is what I need.
  • TJ
    Toni L Johnson
    5 days ago
    5.0
    What's bad about HEB. Love to go in HEB when I am close to one. They have everything!
  • JH
    J. Houston
    Nov 9, 2025
    1.0
    Why did you change the lighting in the store? I absolutely hate it. Makes the st9re look cheap. Please change it back.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.