H-E-B

Reviews

• MT

  Mike Keys TV

  Feb 16, 2026
  5.0
  My experience here was nothing short of amazing. Dannie was was very helpful in my process of selecting and bagging my groceries. Honestly, I was shocked at how attentive and caring she was about making sure that I had the right items. God bless her and I encourage everyone to shop here at this specific H-E-B. I have never experienced service so amazing
• MR

  Ms. Babe Rivers

  Feb 15, 2026
  3.0
  Went to the H.E.B. on MacGregor & was so confused!🤔 I had to detour from my original route & the H.E.B. in the Gulfgate Mall.🧐 I was directed to the back entrance by GPS, then was instructed to go round to the front 🧐 I had to walk around a few times to find what I needed. It was time consuming & I was annoyed to the other power. There were only 3 lines open, with 3-4 ppl in each line 🤦🏿‍♀️, even the self check out was full & had a line (& I hate those) But ☝🏿 I closed my eyes, said a calming prayer & took a deep breath (woosah). The checkout person was very kind & pleasant, with a smile which took away the annoyance & frustration I experienced when 1st arriving. Found that it was way closer to the church than the one I was going to & made the decision to start going to this new one (for me anyway). I just have to learn how to navigate thru the store to find everything... 🤷🏿‍♀️🙏🏿
• JG

  Jp Garcia

  Feb 14, 2026
  5.0
  One of your meat dept partners was restocking and aligning the product in the meat cooler as if his life depended on it. I interrupted him to ask if he had beef liver. He stopped what he was doing and went to check in the back cooler. Nothing. I asked about chicken livers. He went back to the cooler, with a smile, and brought a box of liver containers which he stocked in under 20 seconds. He was like a Ninja. This guy is exceptional. Very courteous, helpful, polite, motivated, and hard working. I hope he is being compensated according to his excellent skills. His name is John.
• DC

  dizzy on caffeine

  Feb 2, 2026
  1.0
  I am sick and tired of this heb playing in my face every single time I come here. EVERY week, something is wrong with my groceries. Last week, January 25, 2026, I bought a box of crackers that expired in AUGUST 2025. The responsibility of checking for expired goods should not fall on the customer. I expect to receive a fresh item when I’m grabbing something on the very front of the counter. Damaged, old, expired stuff is constantly sitting out and it is so bothersome because where is the staff? A moldy thing of cheese can sit out all day and not a single staff member walked by and noticed? This turned me off from buying anything off the dairy/lunch meat wall because who knows if this stuff spread around. This past week, I bought several small cups of cottage cheese because the big tub is always out. One of the small cups had a hole stabbed in it and I found out after I purchased. And I know this was IN store because I always take a pic of my cart in the checkout line to keep me accountable w my budget (see photo attached). This lack of quality control and consistent inventory is so frustrating. It happens all the time. The popular items are consistently sold out for months on end. Like you should KNOW your demand by now. And how can you let stuff sit out for so long that it’s expired 5 months later?? Do yall not check your inventory against your sales?
• SB

  Suzlynn Bruton

  Jan 27, 2026
  5.0
  My daughter and I purchased meals that included a free Smartwater, but unfortunately they were out of stock . Josh, the manager on duty that evening, kindly instructed me to bring my receipt and coupons back the next day to redeem them. When I returned, they were still out of stock, but this is where the customer service truly shined. Robert one of the Stockmen went above and beyond to help me. He was incredibly kind, patient, and proactive. He checked the back and even took the extra step of calling another manager, Marvin. Marvin personally walked with me through the store to help locate the water, and we eventually found a stand fully stocked. That level of care and effort meant so much. Josh was also there the next day and was extremely kind, professional, and helpful, assisting the cashier with scanning the coupons and making sure everything was honored. The cashier was also very professional and accommodating. H-E-B truly is the best. The customer service was impeccable, and every person involved showed genuine care and a heart to serve others. I absolutely love this store and am so grateful that H-E-B employs people like Robert, Marvin, and Josh. They made our shopping experience exceptional.

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