Business Details
About
Grocery Store
No store does more than your nearby H-E-B located at 2300 N. Shepherd Drive in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
5,240 reviews
5 stars
4,107
4 stars
733
3 stars
181
2 stars75
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praise friendly and helpful employees, others report rudeness and lack of assistance.
Cleanliness
Many customers appreciate the cleanliness and organization of the store.
Product Availability
Several reviews mention issues with stock levels, particularly with popular items being frequently out of stock.
Parking
Parking is consistently noted as a problem, with many customers finding it difficult to find spaces.
Quality of Products
Customers generally express satisfaction with the quality of products, especially in the bakery and produce sections.
- JMJohn Mendoza3 days ago5.0Chantel was VERY helpful when I needed assistance locating items . Such an amazing personality and customer service was phenomenal! If you want to go where everything is better, go to H-E-B!!!
- LZLuna Z.5 days ago1.0This is my second time (and last) coming to this location. The first time I ever came here, I was racially profiled & followed around by security. When I took notice, buddy said "nice hair". Like, lol, nice save I guess. Made me so angry, but I didn't say anything or react negatively because I also work in a grocery store, so ..I understood him just a bit. But it was enough to be uncomfortable and not really come back. I had to come back to this place yesterday because they sent my mother's prescriptions here, and I just felt super uncomfortable from the get. Walking in is overwhelming. The people who shop here are rude. We got to the checkout, we greeted the cashier as soon as it was our turn, we weren't greeted back. Not even an acknowledgement really; which also made us feel even more awkward. So much so that we were afraid to ask where the pharmacy was, and instead decided just to keep looking for ourselves. We get to to the pharmacy, again, no greeting. Felt very robotic, gave off "just get your shit and go" vibes. Overall, the customer service sucks. I won't be coming back.
- JCJesi CoxNov 12, 20255.0Our company utilizes HEB The Heights Floral Department for multiple events over the years. They do an outstanding job. They have wonderful communication and deliver on everything they promised. We will use this vendor again. Their team is a pleasure to work with and make sure to exceed clients' expectations and floral vision!
- SLSara LairdNov 8, 20255.0May in the florist department is amazing!! I was having my bridal portraits taken and needed a bouquet for the pictures. I forgot to get one and she helped to make one on the spot. We just showed her an inspiration picture and she created the most beautiful bouquet in a matter of minutes. Not only is she talented, she is so sweet and provides the BEST customer service. Give May a raise, she more than deserves it!! 💗
- MMMatthew Cohen (MatTHEW)Oct 31, 20254.0I would have given it 5 stars just a couple months ago, until I made the mistake of wandering into the new-ish HEB in 3rd ward off on the inbound feeder road of SH-288, and somewhat close to the über-cool, über-freakin' expensive SH-288 TOLL. DYNAMIC PRICING WITH A KNIFE THAT TWISTS, automatically, via two different tolling authorities. The store is nice. It's upstairs and you park below, or upstairs at store level... However I must reiterate, ever since seeing, rather shopping inside, the quasi-nuevo HEB in 3rd ward on the SH-288 inbound feeder, all other HEB's that I've ever been in pale in comparison.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of H-E-B at 2300 N. Shepherd Drive in Houston?
H-E-B is open daily from 6:00 AM to 11:00 PM.
Does this H-E-B location offer delivery or curbside pickup services?
Yes, H-E-B offers curbside pickup, delivery, and same-day delivery services at this location.
What types of products can I find at H-E-B in The Heights?
You can find a wide range of products including food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports equipment, and office and school supplies.
What payment methods are accepted at this H-E-B store?
H-E-B accepts American Express, Android Pay, Apple Pay, cash, check, contactless payments, Discover, Mastercard, Samsung Pay, and Visa.
Where can I find the latest H-E-B news regarding the COVID-19 vaccine?
Visit https://vaccine.heb.com/ to learn more about the COVID-19 vaccine, including current phases and frequently asked questions.
Where does H-E-B source its meats from?
H-E-B sources fresh and frozen meats mainly from Texas suppliers, ranchers, and farmers, with some products from other US states, Canada, and Mexico, all labeled with the country of origin.
What nearby fitness centers can H-E-B customers visit in The Heights?
Customers can visit nearby fitness centers such as Facet Seven Heights, Studio Fitness, Digg Deep Fitness and Nutrition, Ryan Kasey's Personal Training and Athletics, Fitness Evolution Training, and 9AM Girl Power by Rig Dog CrossFit.
Are there any nearby ATMs or financial services near H-E-B for convenient transactions?
Yes, nearby ATMs and financial services include Coinme, Coin Cloud Bitcoin ATM, HEB ATM, and The Exchange Network for your convenience.
What local dining options are near H-E-B at 2300 N. Shepherd Drive?
Nearby dining options include Mico’s Hot Chicken and Taqueria Don Tin, great for Southern and Tex-Mex cuisine respectively.
Does the H-E-B location have any additional services or amenities for customers with disabilities?
Yes, this H-E-B location offers wheelchair accessible entrance and parking, public restrooms, and free Wi-Fi for customer convenience.