Business Details
About
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 3663 Washington Avenue in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
2,866 reviews
5 stars
2,181
4 stars
433
3 stars
94
2 stars39
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Store Cleanliness
The store is frequently noted for being clean and well-organized, contributing to a pleasant shopping experience.
Parking Issues
Numerous reviews highlighted significant problems with parking, especially during busy times, leading to frustration among customers.
Product Quality
While many customers appreciated the quality of produce and bakery items, there were complaints about inconsistencies, particularly with specific products like donuts.
Curbside Experience
The curbside pickup service received mixed reviews, with some customers expressing frustration over missing items and logistical issues.
- KDKathy DeVaneyJan 2, 20264.0I love this store on Washington Ave. Parking is so easy in the parking garage, and the store is spacious.
- CKcaro KateDec 31, 20251.0Drove around for a full 45 minutes and never was able to find a parking spot. Finally gave up. Horrible experience.
- AMA MirandaDec 30, 20254.0Store is great, clean, workers are extraordinary, but customers are a whole problem. They are rude and drive crazy. The pharmacy cashier had to keep a customer from cutting the line. We were hit in the parking lot because someone in white vehicle was too impatient coming from drive way. My first time here, but parking lot is insane.
- NMNevaeh marieDec 28, 20251.0I take a lot of pride in coming up with creative cake designs for my family. This one for my grandmother being no exception.., however when I came to pick up my cake there were multiple of the EXACT cake designed. COLOR..! PEARLS..!!! PATTERN!! Same cake. I asked the manger (heavy set Spanish lady) would they discount my cake since it was no longer a speciality cake..? She laughed in my face and said “oh no. That’s what we do”
- MHMatthew HotPepperDec 28, 20253.0G'Morning, My is Matthew... Sun. Dec 28,2025 To whom this may concern, I attended this location (3663 Washington Ave. Suite 100 Hous.Tx 77007) this morning to grab a few items.... HEB Is one of my favorite stores for quality groceries, and out standing customer service.... I go to HEB's all over the Houston Texas area to see the difference... This morning I didn't feel so welcoming, the cashier (Anaya G.) didn't speck , she just scanned my items... Also she was talking very low when she said my total... I spend my hard earned money for a great experience... Outstanding Customer service is what brings customers... Because of word of mouth... Can y'all reinform your staff members that being nice (Showing teeth) smiling goes a long way... Every ethnicity that shops at your store has the same color money 🤑💰... So be nice 🙂 and make everyone feel welcome... Thank you.... P. S. Learn from Buc'ees, They have very High standards for a reason...
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours for the H-E-B at 3663 Washington Avenue?
The H-E-B store at 3663 Washington Avenue is open every day from 6:00 AM to 11:00 PM.
Does this H-E-B location offer curbside pickup and delivery services?
Yes, this H-E-B location offers curbside pickup, standard delivery, and same day delivery options for your convenience.
Where is this H-E-B store located?
It is located at 3663 Washington Avenue, STE 100, Houston, TX 77007, USA, in the Buffalo Heights District.
Where can I find the latest information on the COVID-19 vaccine from H-E-B?
You can find the latest H-E-B news regarding the COVID-19 vaccine at https://vaccine.heb.com/ which includes vaccine phases and frequently asked questions.
What types of products can I expect to find at this H-E-B?
This H-E-B offers a wide range of products including Food & Drinks, Home and Kitchen items, Health & Beauty products, Baby & Toys, Flowers, Outdoors & Sports gear, and Office & School supplies.
What are the payment options accepted at this H-E-B?
The store accepts various payment methods including American Express, Apple Pay, Android Pay, Cash, Check, Contactless Payments, Discover, Mastercard, Samsung Pay, and Visa.
Where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers across the USA, with some products also from Canada and Mexico, each labeled with their country of origin.
Are there any ATMs near this H-E-B store?
Yes, ATMs are available nearby including The Exchange Network and Coinme for convenient access to cash.
What nearby dining options can I explore before or after shopping at H-E-B?
Nearby dining options include The Roastery coffee shop and restaurant, Truth BBQ for barbecue cuisine, Star Pizza for pizza, and Chatter's Cafe & Bistro offering Mediterranean dishes.
What entertainment venues are close to the H-E-B location?
Nearby entertainment venues include Rockefellers music venue and bar, The Fabulous Satellite Lounge for live music, and Rockafeller Hall cinema for movies.