Brand Certified
Five Guys
4.1(888 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
9762 Katy Fwy., Houston, TX
77055, United States
Certified by Five Guys • Feb 22, 2026
(713) 468-4280
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/9762-katy-fwy
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9762 Katy Fwy. in Houston is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.1
888 reviews
5 stars
495
4 stars
182
3 stars
80
2 stars
42
1 star
89
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported poor service, including unhelpful staff and long wait times.
Food Quality
Feedback on food quality was mixed; while some praised the burgers and fries, others found them tasteless or overpriced.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, including dirty conditions and lack of soap in restrooms.
Pricing Complaints
Many customers expressed dissatisfaction with the high prices relative to the quality of food.
Positive Staff Interactions
Despite some negative experiences, several reviews highlighted friendly and helpful staff members.
- OAoğuzhan akgünFeb 10, 20261.0The cashier was not able to answer a basic question about menu sizes despite asking clearly. Would not recommend this location.
- ECEduardo CastroFeb 6, 20261.0I had a bad experience last night at around 9 pm. We ordered some hamburgers, and the meat was tasteless. The fries were all mixed together in one bag, even though they were three different orders. I won't be going back to that store again.
- ETErin TFeb 1, 20261.0disappointed in the service at this location after I ordered on DoorDash and somehow “someone” picked up my order and told the dasher assigned to me that my order was already picked up. I placed an order at 11:21 and from their system it says at 11:26 my order was picked up. There’s no way they made my order that fast and gave it away to a random person. I suspect one of the workers must have taken it or they did not want to make the meal. I tried calling this location and after two attempts they took the phone off the hook so that no more calls would go through. Highly unprofessional!!
- ADAllen DiepFeb 1, 20265.0David is the goat super nice and polite walked my disabled friend through the menu and made his night.
- LALARRY ALLENJan 28, 20265.0Always get the combo. I eat the fries their and too full the hamburgers.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 9762 Katy Fwy accept reservations?
No, Five Guys at 9762 Katy Fwy. does not accept reservations.
What are the operating hours for dine-in at this Five Guys location?
This Five Guys location is open daily from 10:00 AM to 10:00 PM for dine-in service.
Does Five Guys at 9762 Katy Fwy offer delivery and what are the delivery hours?
Yes, delivery is available daily from 10:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/bunker-hill/menu.
Are there online apps I can use to view the menu or order from Five Guys at this location?
You can use the Five Guys app available on iOS and Android or order directly via their website at https://order.fiveguys.com/location/bunker-hill/menu.
What types of payment options does Five Guys at 9762 Katy Fwy accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is Five Guys at this location family-friendly and accessible?
Yes, the restaurant welcomes children, has high chairs, outdoor seating, wheelchair accessible entrances, parking, seating, and restrooms.
Can I customize my burger and what variety do they offer?
Yes, Five Guys offers more than 250,000 ways to customize your burger along with over 1,000 milkshake combinations.
What nearby dining options are available around Five Guys at 9762 Katy Fwy?
Nearby dining options include Tony Luke's (sandwich shop), Genghis Grill (Mongolian and Asian cuisine), El Rey Taqueria (Mexican/Cuban), Boudreaux’s Cajun Kitchen (Cajun and seafood), Panda Express (Chinese fast food), Which Wich (sandwich shop), and Marble Slab Creamery (ice cream and smoothies).
Are there nearby services for shipping or business needs if visiting Five Guys?
Yes, FedEx Office Ship Center and RushMyPassport services are located nearby for printing, shipping, and passport needs.
What should families do if they need pediatric healthcare near Five Guys?
Bunker Hill Pediatric Dentistry is nearby for dental needs, and there are other health services close by for pediatric and family care.
Brand Certified Facts from Five Guys
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